What’s in a name?
In this case, everything.
We call ourselves Rackers. That's not a title or a label—it’s an attitude and reflection of who we are, what we do, and most importantly, how we do it. We’re the voice behind the phone call, the brains behind our expertise and innovation, and the heart behind our service to customers. Exceptionally talented, creative, smart people helping the world leverage technology to achieve a greater purpose—that's who we are. Each and every one of us delivers on our vision through shared core values that guide us as we deliver our best every day.
We live Core Values
Fanatical Experience™ in all we do.
Treat Rackers like friends and family.
Substance over flash.
Committed to greatness.
Passion for our work.
Full disclosure and transparency.
Find your fanatical
We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Rackers are recognized for outstanding commitment to our Fanatical Experience ™ with the highest award in our company – the Fanatical Jacket.
Satisfy your curiosity
No matter where you are going, we can help you get there. Our internal learning department, Rackspace University ® , provides training and development to Rackers – from Microsoft ™ certifications to effective leadership training – our goal is to help you grow.
Come as you are
Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Our values stay with you
Once you are a Racker, you’ll always be a part of our network. We’re proud of those who have fostered passions at Rackspace, and left to build businesses within the communities we live in. Matt and his team developed a tool to better manage customer interactions via social media – an idea that became the foundation of their company, HelpSocial.
Make a difference
At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give our time and talent to others.