Project Manager

RelationEdge Sydney, New South Wales


Description

About RelationEdge, a Rackspace Company

As a Platinum Salesforce Implementation Partner, RelationEdge is focused on implementing technology solutions that are simple to use and provide powerful information that drives our clients’ business. Our methodology is based on business process engineering and optimization, employing a Process First, Technology Second® approach to solving business problems. RelationEdge’s passion for helping clients better market, sell, and service their customers is essential and what has distinguished us from competitors.

Career Profile

Project Managers at RelationEdge have an innate service mentality and are willing to go the extra mile to make clients successful as they drive the successful delivery of our Salesforce projects. Someone who revels in a challenge and takes a disciplined approach to managing clients, planning, organizing and scheduling resources, has great attention to detail, and an understanding of the importance of process fulfillment will succeed in this role.

Responsibilities

  • Oversee and take responsibility for the successful completion and timeliness of Salesforce projects within a set budget and schedule.
  • Project Kick-Off: Work with internal stakeholders to transition clients from Business Development to Delivery. Facilitate business and functional requirements definition, translate project goals, the scope of work, budget, timeline, and prioritize requirements.
  • Proactive Project Planning: Produce a detailed delivery schedule by facilitating the team to plan out more detailed design and development cycles; identify key dates that require client interactions and meetings.
  • Set Project Cadence: Schedule regular touch points with team and client that is right for the project.
  • Communication Management: Tailor your communication style or method depending on the situation and recipient. Run effective meetings by stating agenda and goals. Keep client and internal stakeholders informed of project progress. Lead client and internal project team meetings.
  • Project Administration: Ensure all project documentation is created, reviewed, and maintained to RelationEdge's standards. Prepare reports for clients and RelationEdge management regarding the status of projects and address issues/concerns when appropriate.
  • Drive Delivery: Own and execute the project according to the RelationEdge Methodology with mindfulness of the SOW’s contractual obligation.   
  • Budget Management: Maintain project budget by setting expectations with team and client on budget availability, raise your hand when the budget is at risk and proactively propose next steps to manage budget risk.
  • Task Management: Ensure that the team understands the tasks associated with the project, when they need to be accomplished, and level of effort.
  • Change Management: Manage changes during projects by understanding the ask and goals. Assess the impact of changes and recommend the best course of action.
  • Risk Management: Proactively identify roadblocks and risks, and take the initiative to facilitate solutions.
  • Look for opportunities: Take initiative to identify and articulate multiphase and managed services opportunities.
  • Participate in internal projects as required.

DNA

  • You’re a natural leader who’s empowered to see projects succeed.
  • You understand success for your clients means communicating and managing expectations throughout the course of the project.
  • You understand that you can’t just set a timeline and let the project run itself; you ensure your team and all stakeholders are informed every step of the way and have the data to back it up.
  • You believe adaptability and fluidity matter greatly in a project— just because you've planned something doesn’t mean things won’t change mid-stream and you can adapt to change course to meet the objectives.
  • You’re resilient when facing challenges in a project and are able to proactively work towards a resolution.
  • You have a "get ‘er done" mentality and are proactive, not reactive.
  • You’re able to translate complex scope and timeline into small workable chunks and have the ability to explain complex issues and present them in a way that clearly conveys impact and understanding.
  • You consider yourself a lifelong learner who embraces the opportunity to learn from others and grow from past mistakes and tough projects.
  • You’re innately service-oriented and always communicate with respect and professionalism.
  • You’re an expert multitasker who can diligently handle many things at once and enjoys having a full plate.
  • You’re extremely detail-oriented and organized and don’t let anything fall through the cracks.
  • You enjoy working in a fast-paced environment and have good time management skills.

Required Skills & Experience

  • 3+ years’ experience as a Project Manager within a consulting environment.
  • Experience managing multiple client projects at one time (including but not limited to implementations, upgrades, and new installations).
  • Strong understanding of the Salesforce.com platform and delivery process.
  • Salesforce certifications are preferred.
  • Deep understanding of project management methods and processes with the ability to apply them to projects.
  • Sound judgment and the ability to know when to listen vs. ask questions.
  • Strong time management skills as you’ll have multiple priorities to focus on in a week that often change based on client demands.
  • The ability to be self-directed and work in an ambiguous and dynamic environment.
  • Strong business and technical acumen.
  • Exceptional written and verbal communication.
  • Bachelor’s degree is preferred; MBA or other advanced degree is a plus.
  • To apply for this position, candidate must be an Australian Citizen or hold the right to work in Australia.



About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.