Virtualisation Engineer-1

System Administration / Engineering Cardiff, Wales


As an Engineer in the PrivateCloud VMware team you will be working within a team of over 50 VMware Engineers Globally to support our Customers who use our VMware fleet of 10,500+ Hosts + 85,000 VM’s. There will initially be a focus on legacy Adapt and Datapipe environments and a long term focus towards all Rackspace environments.

We deliver enterprise-level hosting services to businesses of all sizes and types around the world. We started in 1998 and since then have grown to serve more than 197,000 customers integrating the industry's best technologies for each customer's specific need and delivers it as a service via the company's commitment to Fanatical Support.

Rackspace has grown rapidly, yet has maintained a superb relationship with its customers and suppliers, making it the most successful IT hosting company in Europe. We have currently over 4,500 employees, or ‘Rackers’ around the world serving our customers.

We are focused on building a great company. Not just an average or profitable company, but a great company. We are dedicated to achieving the exceptional, and never settle for mediocrity.

Key Accountabilities:

  • Works in a fast-paced environment where priorities shift quickly
  • Assumes responsibility for the smooth operation of mission critical customer solutions
  • Delivers BAU activities and shows a proactive approach to day to day work
  • Appropriately escalates issues accordingly, and uses the correct channels to do so
  • Is familiar with the available documentation that is in place to support troubleshooting
  • Supports the 24x7x365 operation of the business by being available for occasional out of hours work
  • Understands Incident and Change management for executing customer maintenances and troubleshooting
  • A requirement to be part of an on-call rota for Managed Backups (A minimum of 1 in 4)
  • A requirement to cover a shift pattern Tuesday thorugh to Saturday or Sunday through to Thursday.


  • Experience working with virtualization platforms running VMware Virtual Center and ESXi (5.5 6.0 6.5)
  • Experience deploying ESXi infrastructure and Virtual Center
  • Understanding of ESXi architecture and basic design principles and best practices for deploying ESXi infrastructure
  • Understanding of DR platforms using SRM/vRanger desirable but not essential
  • Experience executing maintenances on production VMware environments (Eg.VM resources changes, additional NICs configuration, ESXi upgrades)
  • Hands-on technical knowledge of VMware vSphere and Virtual Infrastructure, VMware Virtual Center, vSphere HA, vSphere DRS, vMotion, Storage vMotion, Standard Virtual Switches, Memory management on VMware esxi, Templates, Clones, Performance metrics, Storage connectivity principles, VMware Snapshots, Guest OS preparation
  • Experience working with SAN arrays in particular EMC and Netapp would be advantageous
  • Experience with Managed Backup Solutions such as Veritas Netbackup and Commvault also desirable but not essential
  • Linux or Windows server Guest OS management certification
  • Skills in Virtual Distributed Switches, Guest OS preparation, esxi troubleshooting at the OS level (command line), Automation tools, vSan, NSX, vROPS & SDDC is desirable

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.