GCP Cloud Engineer

Professional Services Mexico City, Polanco


PRIMARY RESPONSIBILITY: Support customers utilizing CGP and all associated services. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Handles customer escalations from lower level Cloud Engineers and support, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develop tooling and processes to drive and improve customer experience, create playbooks, and provide mentoring on customer related issues to lower level Cloud Engineers and support.

* KNOWLEDGE/SKILLS/ABILITY: Experience automating and orchestrating workloads on GCP or other Public Clouds. Automation experience with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools. Experience working at least one of the following languages: Python, Go. Proficient with git and git workflows. Proficient in leveraging CI and CD tools (Jenkins, TeamCity, Spinnaker) to automate testing and deployment. Experience working in an Agile, fast paced, DevOps environment. Knowledge (preferably experience) in building distributed, highly available applications or systems architectures. Strong Linux skills. Experience in the configuration, management, and troubleshooting of common web servers such as: Apache, Nginx, Lighttpd. Experience in the configuration, management, and troubleshooting of MySQL/MariaDB. Experience in the configuration, management, and troubleshooting of Varnish, Squid, Memcached, Redis and other similar technologies. Experience in the configuration, management, and troubleshooting of Hadoop, Hive, Spark and other parts of the Hadoop Ecosystem. A working understanding of Load balancers and Load balancing methodology. Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences. Working knowledge of Backup and Recovery methodology and implementations.

* JOB COMPLEXITY: Provide Fanatical customer support from onboarding thorugh growth at Rackspace. In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes. Focused on scaling support for managed Google and working closely with CRE team to develop solutions for customers.

* SUPERVISION: Operates under moderate supervision.

* EXPERIENCE/EDUCATION: Bachelor’s degree in computer science or engineering related field desired (or equivalent work experience) and 3-4 years experience. Google Certified Professional Cloud Architect within 90 days of starting role. Nice to haves: Proficiency in Python or Go. Experience working in a containerized environment (Docker/LXC) with Kubernetes exposure. One or more of the following certifications: Google Certified Professional Cloud Architect or Google Certified Professional Data Engineer prior to moving into role. Relevant technical certifications in Google Compute Platform, RedHat, MySQL, and other related technologies. Experience of working with Service Oriented or Microservices Architectures

* PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.