Oracle Application Database Administrator IV - US

System Administration San Antonio, Texas Remote, United States


Description

We are seeking an Oracle Application Database Administrator IV for an opportunity to join our team at our headquarters located in San Antonio, TX or as a Remote Racker!

As a lead Oracle Applications Database Administrator, you will have the opportunity to join a high caliber team within Rackspace, a leading applications and database managed service provider! A Racker excelling in this role exhibits excellent leadership/technical skills and is seeking a chance to work across various technologies/platforms while interacting with enterprise customers from multiple industry verticals.

Primary Responsibilities

  • Lead DBA managing multiple Oracle EBS and applications customers.
  • DBA will be required to lead a team of offshore DBA resources that support multiple remote managed customers. Team is structured to provide 24x7x365 support to global customers.
  • Responsibilities include planning, implementing, upgrading, tuning, administering and maintaining various Oracle Applications (like E-Business Suite (11i, R12.1.3, R12.2, ASCP, WebLogic, Oracle Access Manager, Demantra, Agile etc.) and Oracle databases.
  • Responsible for configuring, administering, and maintaining Oracle application database environments in a RAC configuration.
  • Knowledge of AWS, Oracle Cloud Infrastructure are a plus.
  • Formulates and monitors policies, procedures and standards relating to Oracle Application database management. Documents operating procedures and implements best practices across the service – for customers and internal teams.
  • Proposes and implements enhancements that will improve the stability, availability, performance and reliability of the system/service.
  • Monitors production environments, providing acceptable system performance, and assuring data is protected and recoverable as required.
  • Hosts weekly calls with assigned customers. Participates in customers’ strategy calls/Change meetings. Participates in Quarterly business review calls with customers.
  • Provides audit/security information to customers.
  • Acts as SME on Oracle technology and serves as technical project manager on Oracle projects.
  • Works with customers to develop a personal one to one relationship.

What You'll Do:

  • Responsibilities include planning, implementing, upgrading, tuning, administering and maintaining various Oracle Applications (like E-Business Suite (11i, R12.1.3, R12.2, ASCP, WebLogic, Oracle Access Manager, Demantra, Agile etc.) and Oracle databases.
  • Configure, administer, and maintain Oracle application database environments in a RAC configuration. 
  • Formulates and monitors policies, procedures and standards relating to Oracle Application database management.
  • Proposes and implements enhancements that will improve the stability, availability, performance and reliability of the system. 
  • Monitors production environments, providing acceptable system performance, and assuring data is protected and recoverable as required. 
  • Hosts weekly calls with assigned customers. Participates in customers’ strategy calls/Change meetings. Participates in Quarterly business review calls with customers. Identifies KPIs and helps create reports that show customers the value of remote DBA service.
  • Provides audit/security information to customers.
  • Acts as SME on Oracle technology and serves as technical project manager on Oracle applications related projects.
  • Works with customers to develop a personal one to one relationship.
  • Work with multiple team across the internal organization as well as customer’s organization.
  • Decisions impact the quality, efficiency and effectiveness of own function/client group.
  • Contributions result in business or process improvements.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. 
  • Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.  

Supervison: Operates under minimal supervision with wide latitude for independent judgment.  Serves as a mentor to lower level team members.  Acts as the highest-level escalation point for the team.

 An ideal candidate will have: 

  • Strong understanding of Oracle E-Business Suite Topology. 
  • Expert in Oracle EBS System Administrator tasks like User management, Concurrent Manager administration, Workflow, JRE, Java Virtual Machine, Heap Sizing, shared Appl_top, Application security, SSL/TLS, Customizations, as well as Apps DBA tasks like index management, integrity checks, statistics gathering, Backup/recovery/failover, Disaster recovery, Auditing and Security. 
  • Expert knowledge in MAA (Maximum availability architecture) solutions including Real Application Cluster, Data Guard, Multi Nodes using Load balancer, and set up of External Modules in DMZ. 
  • Expert knowledge of performance tuning at the database and application level. 
  • Expert knowledge in backup design and support.
  • Strong troubleshooting skills and ability to resolve issues quickly and effectively.
  • Advanced analytical and problem-solving skills. 
  • Excellent communication skills—written and verbal. 
  • Ability to work in a team environment and collaborate across various IT teams.
  • Excellent multitasking skills.
  • Excellent customer facing skills.
  • Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
  • Ability to communicate with all levels of management.
  • Requires solid understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in own job family/job discipline.
  • Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.

Minimum Requirements

  • Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a directly related field required.
  • At the manager’s discretion, a high school diploma and 12 years of additional relevant experience may substitute for the bachelor’s degree requirement.
  • 8 year of database related industry experience as an Oracle DBA and Oracle 11i/R12/R12.2 Administrator. 
  • Proven experience managing Oracle application database configurations. 
  • Proven experience implementing and supporting enterprise database systems.

Physical Demands:  General office environment. Low levels of stress may occur when troubleshooting database. May require long periods sitting and viewing a computer monitor.  No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations

Preferred Requirements

  • Experience in remote managed DBA services
  • Strong troubleshooting skills and ability to resolve issues quickly and effectively.
  • Advanced analytical and problem-solving skills. 
  • Excellent communication skills—written and verbal. 
  • Ability to work in a team environment and collaborate across various IT teams.
  • Excellent multitasking skills.
  • Excellent customer facing skills.
  • Knowledge of AWS, Oracle Cloud Infrastructure are a plus.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.