Product Manager III

Product Management San Antonio, Texas


Description

We are looking for a fanatical product manager to help us build the next generation of multi-cloud managed security services. The ideal candidate has experience in product management or cybersecurity and is passionate about bringing world class customer experiences and offerings to market.

If you have a desire to solve deep technical issues, build new cybersecurity offerings, and delight customers then this job is for you.

Business Responsibilities:

  • Own and manage full product lifecycle of Rackspace managed security offerings
  • Create and curate unique value propositions and ensure differentiation amongst the market
  • Work with product marketing to create a GTM plan that includes product messaging, collateral, sales training, and events/campaigns
  • Develop product opportunity assessments, and market artifacts, gathering data and providing recommendations on product plans
  • Develop business cases outlining size of opportunity, initial finance projections, high-level requirements, and competitive landscape

Product Responsibilities:

  • Own and update product roadmap for managed security offerings
  • Define and own the customer experience for managed security offerings, driving requirements into the UI team
  • Work with vendors to understand their roadmaps, recognizing upcoming changes that have impact, creating integration plans, and owning their execution
  • Work with sourcing to assist with RFI from multiple vendors, assist with negotiations, and ensure MSAs/contracts are signed in a timely manner.
  • Conduct comprehensive competitive analysis identifying key competition and providing features/benefits comparisons
  • Develop clear and precise product requirements that can easily be translated into execution plans by all impacted functional organizations
  • Develop customer facing Service Description documents, outlining deliverables provided to them by the product/service offering, and the division of responsibility between Rackspace and the customer
  • Define, track, and regularly report KPIs for managed security offerings
  • Define pricing model and price for offerings, working with finance to ensure margin targets are hit
  • Work with Product Operations and other internal stakeholders on launch activities such as quoting, sales proposals, and product announcements
  • Work with support to define support process and conduct support training
  • Actively solicit customer and support feedback in order to obtain product feedback which will funnel into product roadmap and prioritization efforts

EXPERIENCE/EDUCATION:  

  • Bachelor's degree in business, engineering, or marketing.  MBA a plus. 
  • Minimum of 5 years of experience in a product management role. Experienced background in Cyber Security.  
  • Experienced with bringing high-tech products to market on a global scale.  Cloud Hosting, Managed Hosting or SaaS experience, a plus. 

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About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.