Bilingual Technical Onboarding Manager

Project Management Munich, Germany


Description

Technical Project Manager

Munich – Germany

Permanent

€ Highly competitive + Benefits

Job Description:

Rackspace is seeking a Technical Onboarding Manager to join the partner cloud team with a strong background in project management within post sales environments. In this role you will be the primary point of contact within Rackspace and will help onboard customers; coordinating and monitoring partner cloud Builds from initiation through delivery for our SMB and Mid-Market Customers. You will be responsible for minimising risk, optimising operations and supporting business growth through pro-active and personable interactions. You will build short-term relationships with customers during their Onboarding experience and long-term relationships with Sales, Technical Services, Service Delivery and Support understanding their business goals and operational capability to best align and manage both Rackspace and our customers to drive outstanding outcomes.

 

Working with pre-sales architects, sales, and support you will be the executor of the Onboarding experience between Rackspace and their portfolio of partner cloud customers. Coordinating support teams, managing and reporting on End to End delivery times and overseeing capacity management, you will focus on establishing a deep understanding of the Onboarding experience taking opportunities to improve and develop how Rackspace support delivers agile and scalable outcomes.

 

The successful candidate will leverage their project management experience to co-ordinate Rackspace and customer teams, forecasting capacity, scheduling and planning, always delivering within established timescales and exceeding customer’s expectations.

 

To facilitate strong, personable relationships with customers and fellow Rackers occasional travel (domestic and international) may be required.

 

 

QUALIFICATIONS:

Strong demonstrable experience and skills in the following areas are either mandatory or beneficial.

 

Required

  • Fluency in German and English language (spoken and written)
  • Strong experience in Project Management, service improvement or business development activity
  • Strong customer focus, with an ability to continually anticipate and meet their needs
  • Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes
  • Excellent verbal and written communication and documentation skills with great attention to detail and accuracy.
  • Strong rapport and relationship building skills with both internal departments and external customers.
  • A strong desire to learn new technologies and deliver excellent customer outcomes through technical expertise.
  • Solid problem-solving abilities coupled with a desire to take on responsibility.
  • Good communication skills and an ability to develop relationships with internal and external stakeholder’s levels.

 

Desirable

  • Project Management qualifications (e.g. Prince2)
  • Service Management qualifications (e.g. ITIL Foundation)
  • Experience in collaborating with customer and internal support teams in a Managed services environment
  • Experience providing Service Delivery for Enterprise customers.
    Knowledge of Google Cloud, Amazon Web Services and Microsoft Azure including Compute, Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc.
  • Accreditation in Google Cloud, Amazon Web Services and Microsoft Azure.

 

Job Requirements:

Key Accountabilities

  • Understand and deliver on the partner cloud Onboarding Experience
  • Provide strategic and operational guidance that will allow Rackspace to continually optimise the Onboarding experience
  • Own resource scheduling and capacity management of the partner cloud Build team to deliver desired outcomes on time
  • Drive strong customer satisfaction (NPS) through Fanatical Support
  • Own issues, and escalations and drive collaboration with other teams to find speedy resolutions
  • Support the success and development of others in the team

 

 

 

About Rackspace
Rackspace delivers modern IT as a service, helping customers in more than 150 countries drive business results with technology. Our comprehensive portfolio of managed services spans public, private and multi-cloud solutions, applications, data, and security. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to accelerate the value of the cloud during every phase of a customer’s digital transformation.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.