Commercial Manager - RAS

Solution Architecture Munich, Germany


Rackspace is recognised as a company of experts, delivering world-class cloud service and a superior support experience on the world’s leading technology platforms. As part of our application services strategy we are seeking an experienced and accomplished SAP Specialist Solutions Architect to fill key a position within our specialist team.

SAP is recognised as the largest ERP platforms in the world, and the core mission of this role is to engage with our customers and prospects to provide pre-sales architectural advice and thought leadership for SAP applications running on our technology platforms. This role will work closely with our internal Solutioning Teams to design and maintain good practice blueprints for our supported workloads.

This is an excellent opportunity for an experienced pre-sales or technical professional confident in SAP. The role is customer facing, working closely with business and technical influencers, IT Pros, and Rackspace partners in understanding the technical strategy, competitive differentiation, and value proposition of our solutions. The role also enables you to interact with the team that develops, deploys, and operates our cloud based offerings.

The right candidate for the role will have multiple years’ experience with SAP. You have served as a subject matter expert in designing and migrating applications to run on SAP. We are looking for the top talent in the industry, highly-skilled in complex deployments and adept at the design and implementation of multiple platforms.

Your engagements will see you working directly with customers and prospects as well as supporting existing Solutions Architects. Each engagement will see you understanding our customers and prospects specific application needs and require you to understand multiple technology platforms.

You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others.


- Educate customers of all size on the value proposition of applications services, and participate in architectural discussions to ensure applications are designed for successful deployment.

- Capture and share best-practice knowledge amongst the technical and partner communities.

- In collaboration with the sales and pre-sales teams, drive revenue growth across a broad set of customers

- Act as a liaison between customers, sales, service engineering teams, and support.

-Be technical SAP expertise with Rackspace building reference architectures and real world architectures for cloud deployments

-Stay current on latest SAP technology offerings and be able to discuss with SAP and customers about how Rackspace can assist with SAP migrations/SAP in cloud

TECHNICAL SKILLS:                                                                                  

The ideal candidate for this role will have a deep understanding of SAP.

In addition, the right candidate will have the following skills:

  • Advanced knowledge of databases (HANA and Oracle)
  • Good knowledge of networking fundamentals
  • Good knowledge of all SAP applications including S4 as well as the individual components
  • working knowledge of SAP C4 CX solution

 One or some of these would accreditations be advantageous: AWS, GCP


  • Can present concepts in authoritative and clear manner to customers through white boarding, presentations and proposals
  • Tenacious problem solver, will own issues until full resolution
  • Ability to create wow / delighter moments with customers
  • Effective with time management and expected deliverables
  • Exceptional communication skills; both written and verbal with great attention to detail
  • Have experience in providing mentoring for team members and Sales Representatives
  • Negotiation and objection handling skills


You should have varying degrees of experience (subject to level) in some or all of the following areas:

  • 3+ years’ experience in Enterprise Application design
  • 3+ years’ experience in technical pre-sales
  • Experience leading technical workshops exploring requirements and mapping solutions.
  • Provide authoritative advice to internal and external stakeholders with regard to terms of service within a contract
  • A high level of business awareness and commercial acumen
  • Have experience with developing ‘win themes’ and customisation of value propositions to client needs and write technical responses to bids (RFPs & RFIs)
  • Able to evangelise disruptive proposals when necessary


  • Attainment of the RAS revenue against target
  • Net Promotor Score (NPS) of the Business Development Consultants and Service Delivery teams you support
  • Volume of opportunities you assist on
  • Effectiveness in the field

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.