Technical Account Manager

Customer Relationship & Support Munich, Germany


Description

 

Service Delivery Manager / Technical Account Manager

Permanent

Munich – Germany

€ Highly Competitive + Benefits

 

Technical Capabilities:

Strong demonstrable experience and skills in the following areas are either mandatory or beneficial.

 

Required

  • Strong customer focus, with an ability to continually anticipate and meet their needs
  • Needs to be able to speak, write in fluent English and German
  • AWS, AZURE, GOOGLE licensing, billing, credit and escalation processes
  • Excellent working knowledge of Cloud, Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc.
  • Certifications in AWS AZURE, VLANs, layer2/3 routing, access lists & load balancing
  • Infrastructure Automation, Config Management and Orchestration toolsets such as Chef, Puppet or Ansible
  • Leadership of account planning activities, service improvement or business development activity
  • Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes

 

Desirable

  • Cloud Certified Solutions Architect Associate, Cloud Certified Solutions Architect Professional
  • Project management qualifications (Prince2)
  • Application and platform analytics tools (AppDynamics or NewRelic)
  • Operating System Knowledge (Microsoft Windows and Linux Distributions)
  • OpenStack, Vmware, Hyper-V and Azure
  • ITIL Foundation or above

 

Person Specifications:

  • Experience in collaborating with customer and internal support teams in a Managed services environment
  • Enterprise grade Service Delivery experience.

 

Job Requirements:

 

Key Accountabilities

  • Understand and document customer’s business model, plans, applications, infrastructure and support requirements
  • Create Account Development Plans that create win-win situations that strengthen customer’s partnerships with Rackspace
  • Provide strategic and operational guidance that will allow customers to continually optimise their Cloud environments to achieve their business goals and maximise return on investments
  • Help customers transition their applications into the cloud through detailed planning and migration support for moving legacy application portfolios to Cloud
  • Drive strong customer satisfaction (NPS) through Fanatical Support
  • Own issues, and escalations and drive collaboration with other teams to find speedy resolutions
  • Support the success and development of others in the team

 

About Rackspace
Rackspace delivers modern IT as a service, helping customers in more than 150 countries drive business results with technology. Our comprehensive portfolio of managed services spans public, private and multi-cloud solutions, applications, data, and security. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to accelerate the value of the cloud during every phase of a customer’s digital transformation.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.