AR Specialist I - HK

Accounting / Finance Hong Kong


Description

PRIMARY RESPONSIBILITY:

To manage an assigned customer ledger in all aspects of the collections process (chasing, reviewing, reconciling, reporting, communicating etc.) to ensure a level of minimum aged debt. Act as AR primary point of contact reply to queries and tickets raised by our customers related to the collections function as well as assisting with those related to billing and other business-related issues. Build positive rapport with our customers and our internal business partners (sales and service delivery management). To minimize any threat of bad debt by highlighting potential bad payers in a timely manner and proactively act on them or escalate as appropriate. To Comply with Rackspace, set processes, procedure and guidelines.

  

KNOWLEDGE/SKILLS/ABILITY:

  • Knowledge
    • Intermediate knowledge of Microsoft office product suite.
    • Intermediate knowledge in resolving account issues by using various methods of research including account reconciliations and custom invoicing.
    • Familiar with accounting terminology, contract terms and AR policies.
    • Has the ability to make independent proposals for decisions on bad debt write offs with minimal risk exposure.
  • Skillful
    • Strong customer service skills including timely communication.
    • Strong conflict resolution skills, including issue resolution via escalations.
    • 1-3 years of Collections experience. Customer service experience.
  • Ability
    • Ability to multitask in a fast-paced environment including high call, email and ticket volume.
    • Ability to make appropriate decisions considering the relative costs and benefits of potential actions according to department policies and procedures.
    • Directly collaborates with various areas of the business to ensure accurate communication of AR status delivered including but not limited to Enterprise Business Unit (verbal, written, presentation).

 

JOB COMPLEXITY:

 

  • Acts as the primary point of contact for customer billing and payment issues on assigned portfolios.
  • Ensures the collections process is working efficiently by monitoring credit limits for customers and collecting all monies due in order to minimize the risk of bad debt.
  • Manages the collection of customer accounts from an assigned portfolio.
  • Initiates problem resolution by using various research and reconciliation techniques, including account reconciliations.
  • Manages bad debt in a portfolio environment by working through issues with assigned customers.
  • Handles and documents internal and external communications, via phone, ticket or email as outlined in department processes.
  • Expected to resolve own and team's accounts issues by using various research techniques, including account reconciliations.
  • Forms and maintains collaborative relationships with other departments in order to address and solve issues or implement solutions.

 

SUPERVISION:

  • Operates under Team Leader supervision.

 

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.