Product Architect

Product Management San Antonio, Texas Blacksburg, Virginia Remote, United States


Job Description Summary

Applies an advanced knowledge of business acumen, technical knowledge and solutioning principles to a variety of Microsoft Dynamics opportunities and technical delivery. Responsible for providing technical leadership and direction with good business understanding to the Product Management team working closely with the Engineering team. High degree of influence over the product direction.


  • Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a Rackspace supportable solution.
  • Lead customer workshops to define and educate customer on Microsoft Dynamics capabilities and features.
  • Primary technical contact on specific opportunities of moderate to high complexity while also providing guidance and thought leadership during the sales process. 
  • Participates and leads customer calls and face to face meetings.
  • In close collaboration with the sales and delivery team, will occasionally lead customer engagements. 
  • Evaluates customer needs and influences direction of solution design beyond immediate opportunity. 
  • Proficient in assisting sales team in soliciting buying signs and compelling events.
  • Identifies decision makers and builds extensive networks to help facilitate lead generation, with an emphasis on technical influencers.
  • Foresees potential technical and business customer objections early in the sales cycle.
  • Overcomes concerns and lowers customer risk to selecting Rackspace.
  • As a Trusted Advisor, with deep understanding of the customer's business, uncovers both overt and latent pains.
  • Develops deep relationships with Rackspace sales and support teams to deliver advanced strategic account planning including methods for generating additional business opportunities and cross-selling within an organization.
  • Develop Scopes of Work and Bill of Materials.


  • Works closely will Rackspace Professional Services and our Partners to ensure quality of technical delivery.
  • Ensure customer satisfaction with our Rackspace technical delivery, aligning customer needs with delivered services.


  • Determines methods and procedures on new assignments with little instruction. Influence is beyond their personal role and leads projects with impact across multiple Rackspace teams including but not limited to the Solutions, Sales teams, and Delivery teams.


  • Proven extensive technical knowledge of Microsoft Dynamics with ability to quickly learn new concepts.
  • Demonstrated success in positioning Rackspace and Microsoft Dynamics solutions against competitor offerings. 
  • Helps refine value proposition of products and services to maintain Rackspace competitive edge.
  • Thorough knowledge of Rackspace support and sales processes with demonstrated success in closing complex ERP and CRM business opportunities (multiple customer touch points and month+ sales cycle).
  • Ability to help navigate significant deals around internal obstacles to ensure revenue realization.
  • Engages process owners to continually improve pre-sales and implementation customer experience.
  • Excellent attention to detail, communication skills (written and verbal) and interpersonal skills.
  • Ability to prioritize deals, training, and initiatives through highly effective time management.
  • Excellent problem solving, analytical, presentation, and whiteboarding skills.
  • Track record of success working through technical challenges within enterprise organizations.
  • Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems.
  • Strong knowledge of ERP and CRM technology and industry trends that affect hosting decisions for enterprise organizations.


  • Bachelor's degree in Engineering, Computer Science, Information Systems, or Business required. Experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of education. High school diploma or equivalent required.


  • Requires 7+ years solutions engineering with proved track record with Microsoft Dynamics and/or competing ERP and CRM platforms.
  • Familiarity with features and capabilities with one or more of Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 for Sales, Microsoft Dynamics 365 Unified Operations.
  • Experience migrating from legacy, on-premises Microsoft Dynamics or similar solutions to cloud-based, SaaS offerings.
  • Understanding of business processes, education, and user adoption required for a successful ERP or CRM implementation.


  • Microsoft Certification in one or more Microsoft Dynamics products.


  • Occasional travel to customer locations to facilitate sales and delivery activities.


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.