Manager Solution Architecture

Solution Architecture Mexico City, Polanco


Description

PRIMARY PURPOSE:  Manages multiple Sales Engineering Managers. Ensures that sales staff receives required level of technical assistance in performing demos and in answering prospects’ questions. Is responsible for hiring, firing, performance appraisals, and pay reviews.

RESPONSIBILITIES

KEY ACCOUNTABILITIES

  • Manages the activities of solutions engineering managers.
  • Schedules projects and monitors progress of solutions engineers.
  • Manages activities of staff (i.e. hires, trains, coaches, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).
  • Coordinates company resources to ensure the proper use and staffing levels of solutions engineers.
  • Works with Director, Solutions Engineering to ensure that technical sales related activities support the strategic objectives of the company.
  • Prepares and submits reports and reviews outlining team assignments and/or changes, project status changes.
  • Maintains communication and coordinates activities between Solutions Engineering and sales staff.
  • May assist with key issues of sales planning. Provides assistance on sales activities requiring advanced technical product knowledge.
  • Anticipates talent needs, allowing team members to provide input, and leads effort to find the right resources.
  • Manages performance of people managers and individual contributors. Evaluations, hires, terminates, counsels, and develops talent

 

SCOPE

LEADERSHIP/AUTONOMY

  • Leads a large unit or multiple sub-units toward common goals and objectives.
  • Works with subordinates to develop team projects, goals and objectives.
  • Success evaluated based on the overall review of unit performance.
  • Provides direct supervision to people managers and individual contributors.
  • 80-90% management, 10-20% work product.

DECISION MAKING

  • Decisions impact attainment of long and short-term goals.
  • Sees multiple outcomes and determines appropriate course of action.
  • Failure to achieve results will cause critical delays.
  • Must foresee issues and creatively address in a pro-active manner.

COMPLEXITY

  • Establishes operational goals and objectives and delegates assignments to subordinates.
  • Develops, modifies and executes policies that have a department wide effect.
  • Establishes unit strategic goals and objectives ensuring alignment with the department’s strategic plan.
  • Administers one or more budgets.

 

INFLUENCE

  • Provides strategic planning for the unit and contributes to strategic planning for the department Inspires others to perform at the highest level.
  • Advises leadership on business decisions.
  • Collaborates with internal stakeholders to deliver consistent, aligned business outcomes.

 

PERSON SPECIFICATION

KNOWLEDGE/SKILLS/ABILITIES

  • Broad knowledge of the field, business department and business operations.
  • Ability to develop goals based on strategic outcomes.
  • Ability to motivate and lead others to excellence.
  • Invaluable knowledge of all areas of business operations.
  • Excellent management skills with the ability to manage the company's pre-sales technical consulting operations.
  • Excellent time management, communication, decision-making, presentation, human relations and organizational skills.
  • Able to facilitate communications between solutions engineering team and operational groups to ensure customer usability.
  • Able to resolve pre-sales technical problems, working with field sales personnel.
  • Able to present technical concepts in clear manner to customers through demos and proposals.
  • Proficient PC skills. PCs and various software applications.
  • Heavy telephone usage.
  • Ability to communicate technical info and ideas so others will understand.
  • Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
  • Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
  • Ability to coach and motivate less experienced team members to achieve their goals. Ability to think globally and address issues locally while motivating a team to act with speed, commitment, and consistency.
  • Ability to successfully work and promote inclusiveness in small groups.
  • Ability to provide FANATICAL support.

COMPETENCIES/BEHAVIORS

  • Strategic Agility
    • Coaches direct reports in commercial and product conversations with customers, continually building teams’ business acumen.
    • Influences the strategic direction of department and contributes to customer, divisional and enterprise solutions.
    • Works with others to establish and pivot team priorities and objectives and teaches direct reports strategic and operational planning skills.
    • Drives and enables innovation and can project how potential ideas play out to impact the emerging and/or core businesses.
    • Shifts thinking quickly with new information, foreseeing multiple solutions and potential consequences.
  • Drive for Results
    • Ensures the broader team stays on course and continually looks for ways to increase productivity, high performance and efficiencies.
    • Influences business results by supporting shared goals, coaching team, and cementing Fanatical Support as the foundation of business success.
    • Sets stretch milestones in order to keep teams focused on the end goals and regularly recognizes success based on individuals’ motivators.
    • Coaches direct reports on the value of team cohesion for driving results and inspires commitment and tenacity within a dynamic business environment.
    • Frequently assesses resources with team, finance partner, and functional leaders to ensure delivery against dashboards goals and expected ROI.
  • Communication
    • Able to tell the Rackspace story and company vision through the lens of our customers, focusing on how we serve the marketplace and our impact on their business performance.
    • Brings the division’s vision and purpose to life using real examples of how “on the ground” activities support company strategy.
    • Able to stay on message and write effective business cases where purpose, outcomes and next steps are clearly understood.
    • Is a confident presenter, adjusting communication style to varied audiences in order to gain buy-in, drive decisions, and mobilize actions.
    • Establishes credibility in field of expertise by effectively answering questions from a diverse group of Rackers, customers, and vendors.
  • Growth Orientation
    • Able to tell the Rackspace story and company vision through the lens of our customers, focusing on how we serve the marketplace and our impact on their business performance.
    • Brings the division’s vision and purpose to life using real examples of how “on the ground” activities support company strategy.
    • Able to stay on message and write effective business cases where purpose, outcomes and next steps are clearly understood.
    • Is a confident presenter, adjusting communication style to varied audiences in order to gain buy-in, drive decisions, and mobilize actions.
    • Establishes credibility in field of expertise by effectively answering questions from a diverse group of Rackers, customers, and vendors.
  • Relationship Building
    • Able to tell the Rackspace story and company vision through the lens of our customers, focusing on how we serve the marketplace and our impact on their business performance.
    • Brings the division’s vision and purpose to life using real examples of how “on the ground” activities support company strategy.
    • Able to stay on message and write effective business cases where purpose, outcomes and next steps are clearly understood.
    • Is a confident presenter, adjusting communication style to varied audiences in order to gain buy-in, drive decisions, and mobilize actions.
    • Establishes credibility in field of expertise by effectively answering questions from a diverse group of Rackers, customers, and vendors.
  • Collaboration
    • Able to tell the Rackspace story and company vision through the lens of our customers, focusing on how we serve the marketplace and our impact on their business performance.
    • Brings the division’s vision and purpose to life using real examples of how “on the ground” activities support company strategy.
    • Able to stay on message and write effective business cases where purpose, outcomes and next steps are clearly understood.
    • Is a confident presenter, adjusting communication style to varied audiences in order to gain buy-in, drive decisions, and mobilize actions.
    • Establishes credibility in field of expertise by effectively answering questions from a diverse group of Rackers, customers, and vendors.

EDUCATION

  • Bachelor’s degree in business or computer science required.
  • High school diploma required.

EXPERIENCE

  • Requires 10+ years of technical sales support experience, including a minimum of 5 years of people management experience.
  • Prefer experience selling multi-cloud technologies.

CERTIFICATION:  None.

PHYSICAL DEMANDS

  • General office environment. Moderate levels of stress may occur at times. No special physical demands required.

TRAVEL: 

POLICY COMPLIANCE:

  • Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.