Linux Operations Engineer

Engineering San Antonio, Texas Austin, Texas


PRIMARY RESPONSIBILITY: Work with cutting edge hardware and software at scale in the cloud computing space. Provide Fanatical Support to our customers through your innovative solutions. Install, configure, update and troubleshoot services such as MySQL/NoSQL, SaltStack, Scale and many others. Collaborate in a “DevOps” environment where you will work closely with software developers, QA and more (no silos tolerated). Constantly search for new ways to help us better monitor our infrastructure, deploy new capacity faster, release code more safely, and make us more resilient. Write automation tools/scripts to help keep the operations team stay nimble and focused on the challenges ahead. Perform periodic on-call duties as part of a global team. 

KNOWLEDGE/SKILLS/ABILITY: Intermediate to advanced knowledge in: OSes and distributions, patching, monitoring, backups, RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability, root cause analysis, systems optimization, APIs, Shell Scripting (python, bash), SSL, Web servers, auth/directory services, caching services, SSH, HTTP, DNS, FTP, SNMP, SMTP and troubleshooting. 

Basic to Intermediate knowledge of: Cluster management, configuration and source code management, database administration, packet analysis, stack trace analysis, design and implementation methodologies, production cycle including best practices. Leads projects or portions of projects for the business organization. Participates in interdepartmental meetings. Works with leadership on project planning and resolution of systemic problems. Mentor and escalation for junior staff. Detail oriented in documenting information.  

JOB COMPLEXITY: Passionate contributor, works as a member of the team, produces high quality work. Leverages established processes to get work done efficiently and assists in the creation of better solutions. Assists team by proactively addressing problems and inefficiencies in our work and systems. Makes connections between seemingly unrelated concepts and ideas, aware when to diverge from standard practices. Serves as an expert for some products or projects. Contributes to central store of knowledge. 

SUPERVISION: Receives little instruction on day to day work. General instructions on new assignments. 

EXPERIENCE/EDUCATION: Bachelor’s degree in a technology related field required. At the manager’s discretion, additional relevant experience may substitute for the degree.

  • RHCE or equivalent certification or professional experience preferred.
  • Windows MCSE or equivalent certification or professional experience preferred.
  • Years of experience typically required: 4-6 years.
  • RGS Requirements: Candidate will need to be a US citizen (FedRAMP clearance will be required once started). 

PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. 


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.