Office 365 Engineer

System Administration Hayes, Greater London


Description

Rackspace is currently looking for outstanding Office 365 Engineer to join our world class Application Services team. 

As an Office 365 Engineer for our Office 365 team you will help mid-size and large customers to better plan, migrate, set up, administer and consume Office 365 across their enterprise. An Office 365 Engineer will understand the customer’s business and technical needs by working as an extension of the customer’s IT team. As an Office 365 Engineer you will gain an in-depth knowledge of their business and be able to recommend solutions that best fit their needs utilizing cutting edge technology. Rackspace’s unique culture allows Rackers to grow and develop technically while working at a company that encourages creativity, mentoring, and knowledge sharing.

Job Responsibilities

  • Apply creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system & direct communications with the customer
  • Expected to advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution
  • Proposes and documents enhancements that will improve the performance and reliability of the tenant
  • Works closely with the Technical Account Managers to ensure ultimate client satisfaction
  • Takes escalations and works as an extension of the Office 365 Support team when called upon, making technical recommendations about solutions where necessary
  • Assist in pre-sales opportunities to demonstrate the value of Rackspace’s offering to customers
  • Build documentation & training for material on new Office 365 features and functionality as it is released
  • Responsible for solving customer's technical issues

Required Qualifications:

  • Deep understanding of Microsoft collaboration stack including Office 365, Exchange & SharePoint Online
  • Moderate knowledge of Microsoft Identity solutions (Active Directory, Azure Active Directory, Federation)
  • Provides consulting service to customer on building solutions to meet customer needs
  • Responsible for technical aspect of customer visits both in the office and at customer locations, includes presentations
  • Ensures customer satisfaction with follow ups
  • Handles level-appropriate customer support requests via the ticket system
  • Creates and maintains customer loyalty by serving customers above and beyond their expectations
  • Exercises judgment in decision-making to routinely deliver FANATICAL customer support

Desired Qualifications:

  • 2+ years of experience involving Microsoft Server and/or Office 365 technologies
  • Microsoft Certifications are highly preferred
  • Advanced understanding of Microsoft Office 365 is a plus
  • Advanced understanding of Microsoft Identity solutions (Active Directory, Azure Active Directory, Federation)

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About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.