Business Operations Analyst II

Business Operations & Programs Gurgaon, India



Title: Business Operation Analyst-II


  • Data Analysis, Trend Analysis and Reporting is the main requirement for this role.
  • Creating custom reports, supporting Strategic Accounts.
  • Excellent use of Advanced Excel, Powerpoint and other general reporting tools that we can teach to the candidate.
  • Automation experience will be an added advantage (Macros, VBA)
  • Resource should be good at collecting, analyzing and proving reports based on the data collected.
  • Exposure / knowledge of Qlikview portal, NewRelic, Power BI.
  • Preparing stats or reports on the SLA’s and ticket response times etc that we can use to initiate change from the support teams and leaders. 
  • Automated reporting for each customer that just updates into a ticket each month would be useful.
  • Generating reports to analyze & better forecasting of monthly costs
  • Generating the report in Power BI.
  • Compass reports will be super valuable as more customers move to cloud with us (Once Azure gets its version of Compass, the same will apply there too)

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.