Senior HR Advisor - 9month FTC

Human Resources Hayes, Greater London


The Senior HR Advisor will own a full case load of employee relations cases and will take the lead on complex, large scale matters.  You will be responsible for leading on a variety of project work that will support Rackspace transformation efforts. You will ensure that Rackspace is compliant with new legislation and best practice, with a continuous focus on process improvement and efficiency.  As a member of the team, you will also have shared responsibility to ensure all front- line and Manager queries are responded to in a timely manner.  As a Senior HR Advisor you will need to be comfortable with ambiguity and be able to stretch between tactical and complex workload, often working against tight timelines.

You will be required to travel to our other offices in Slough, Cardiff & Crawley from time to time.

Key Accountabilities 

  • Support and coach leaders, managers and HR colleagues in understanding and complying with all employee relations policies and practices, ensuring consistency and compliance with local employment law legislation.
  • Proactively partner with Managers to drive high performance and provide guidance and support on any performance related issues.
  • Manage a broad range of disciplinary and grievance cases using a combination of employment expertise and experience of driving the right outcome for both the employee and the organisation.
  • Work on restructures and redundancies resulting from business changes/requirements.
  • Manage and deliver against a series of projects that support the HR team to simplify and evolve ways of working and equip line managers to be more self-sufficient.
  • Support, guide and enable line managers and Rackers to understand, implement and reinforce company policies and procedures to include maternity, paternity & flexible working, sickness absence and Occupational Health referrals.
  • Act as the primary liaison between the HR Generalist team and global counterparts and HR Business Partners to ensure high quality, consistent Racker and Manager experience is delivered regardless of region.
  • Support the HR Administrator to manage simple Employee Relations case work and provide coverage.
  • Support the Business Partner and Managers with the merit planning, performance cycle and engagement initiatives in line with our global cadence, interfacing with global counterparts as necessary.
Key Requirements 
  • Passionate about providing excellent customer service
  • Adapts quickly to new concepts and change and tailors HR activity in line with new direction.
  • Seeks to understand both internal external environment and challenges status quo to drive improvement and new ways of working.
  • Able to progress projects and tasks with minimal instruction and undefined boundaries.
  • Demonstrates resilience and a can-do attitude in the face of obstacles and challenges.
  • Demonstrates ability to work collaboratively with stakeholders across the organisation to improve ways of working
  • Able to confidently advise and challenge employees, leaders and managers based on experience and own point of view.
  • Experience of leading on complex employee relations case load as well as being comfortable to deal with more simple matters.
  • Excellent interpersonal and communication skills with great attention to detail
  • Demonstrates ability to influence senior stakeholders and gain support to drive initiatives forward.
  • Excellent organizational skills with an ability to prioritise and respond to changing demands
  • Has a proactive, solution oriented approach and takes initiative to improve ways of working both locally and globally.
  • Excellent understanding of UK employment law with an ability and desire to learn, interpret and apply employment laws for all Rackspace regions, as required.
  • CIPD education desirable Proficient in Microsoft office with advanced excel and PowerPoint skills.


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.