Human Resources Generalist

Administrative / Clerical Gurgaon, India


JOB TITLE:   Senior HR Generalist (4204063)


Performs human resources duties in areas such as employment, compensation, benefits, employee relations, or other special projects.  Serves as a contact and advisor for employees and managers in multiple business segments. 
Provides information, assistance and resolution regarding policies, procedures, and employment issues. 
Provides human resources related support to multiple business segments.  Leads special projects and prepares personnel reports, as needed.


Advanced knowledge of employment, compensation, benefits, employee relations, and other special HR topics. 
Advanced knowledge to provide human resources related support to multiple business segments, including managing projects or portions of projects. 
Intermediate skills to enter data into the HR Information System. 
Ability to utilize knowledge and understanding of industry practices and company policies and procedures to resolve a wide range of issues in imaginative as well as practical ways. 
Advanced communications skills, written, verbal and presentation. 
Ability to present the same information in a variety of ways and adapt to the specific audience. 
Ability to maintain confidentiality in all situations. 
Ability to successfully work and promote inclusiveness in small groups.  Ability to provide FANATICAL support.


 Applies knowledge of human resources best practices, laws, and regulations to address issues of employee relations. 
Uses professional concepts; applies company policies and procedures and interprets legal regulations to resolve a variety of HR related issues. 
Assists Rackers with problems or changes in benefits elections. 
Exercises judgment to determine appropriate action for specific situations.  Initiates the VISA process by working with the immigration attorney. 
Works with and advises managers regarding employee development, rewards, and performance. 
Works collaboratively as a member of a team to establish common procedures and address new circumstances and/or events. 
Performs data entry for employee changes in HRIS system. 
Reviews data and provides notice to appropriate HR team of inconsistencies or errors. 
Coaches managers in conversations and delivery to Rackers of performance related conversations. 
Provides support in the delivery of disciplinary actions and Performance Improvement Plans, including terminations. 
Maintains currently knowledge of Federal, State and Local HR Regulations.  Evaluates current practices and processes and implements improvements in efficiency and effectiveness. 
Researches best practices and provides presentations and recommendations to team on implementation/adoption of practices that will be successful at Rackspace.

Operates under minimal supervision, with limited review of work in progress. 
Contributes to team review and resolution of new issues.

Bachelor’s degree from an accredited institution and a minimum of 5 years of professional human resources experience, including a minimum of 3 years of HR Generalist experience required. 
Demonstrated ability to consistently provide FANATICAL support.

General office environment. 
May require long periods sitting and viewing a computer monitor.  Considerable levels of stress may occur at times. 
No special physical demands required.
Ability for flexible schedule due to 24/7 nature of the business.

*The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.