Salesforce Administrator II

General & Administration Mexico City, Polanco


Description

 

PRIMARY RESPONSIBILITY: Performs general administration of Salesforce.com products. Provides technical support and troubleshoots application related issues. Assists users with Salesforce issues and needs. Monitors and responds to the Case queue of support and help requests. Provides bookings support and bookings data validation to multiple sales, commissions and reporting teams. Assists in ensuring bookings capabilities for all products and services and maintains bookings data integrity through audits and enforcement of established bookings rules. Maintains general Salesforce.com data integrity and assists internal teams with various month-end closing activities.

  • KNOWLEDGE/SKILLS/ABILITY: Basic knowledge of Salesforce tool, specifically in terms of administration and troubleshooting. Excellent ability to provide technical support. Working knowledge of standard sales processes and usage of Salesforce. Light configuration (users, hierarchies, skills/configuration in Live Agent, field updates, etc.). Strong Excel skills. Understanding of, or ability to learn Salesforce data management toolsets (Data Loader, DemandTools, etc.). Strong knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types. Ability to understand and assist in sales bookings procedures, as well as assist in establishing best practices and documentation for processes as it relates to bookings. Solid communication (written and oral), problem-solving, and time management skills. Customer centric mindset, with the ability to interface with teams of internal sales users on a daily basis. Ability to handle the fast pace and stress of a sales environment.
  • JOB COMPLEXITY: Performs all tasks directly related to the maintenance and administration of Salesforce products with advanced knowledge of Lead, Account, Contact and Opportunity objects. Manages support queue for ongoing Salesforce support requests in addition to administrative needs of Salesforce and other sales systems users. Creates and maintains reports and dashboards. Provides technical support and troubleshoots application and bookings related issues. Escalates more complex issues to senior team members. Develops and delivers training on Salesforce products, driven by assessment of sales usage and educational needs. Provides data maintenance and data integrity reviews within Salesforce and other Sales systems. Assists with audits to protect data integrity and enforcement of bookings and de-bookings rules.
  • SUPERVISION: Operates under moderate supervision.
  • EDUCATION/EXPERIENCE: Requires a High School Diploma/GED, with minimum 1-2 years EITHER Salesforce.com administration and sales practices/process experience OR relational database administration and sales practices/process experience. Highly proficient in working with Microsoft Office Suite required, especially Excel.
  • PHYSICAL DEMANDS: General office environment. Moderate levels of stress will occur, especially during business deadlines. Must be able to work flexible schedule to meet business needs. No special physical demands required.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.