Program Lead Consultant

Professional Services Singapore, Singapore Wanchai, New Territories


Description

Rackspace Professional Services has witnessed a shift in delivering consultancy services to customers by engaging early in their transformation journeys and acting as a trusted adviser to a key group of clients across the sales and delivery cycle, driving additional value and enabling strategic change through the use of our suite of technical and advisory services.

Rackspace is seeking a Programme Lead Consultant for a 4 month contract for our team to play a key consultative role in providing technology advisory consulting, including strategic assessments, and business case analysis for our clients.

The Programme Lead Consultant will lead strategic assessment engagements as a trusted advisor to executive stakeholders.

The Programme Lead Consultant will need to be a highly skilled individual to be able to understand client's current business and technology requirements, identify gaps, areas of opportunity, and design future state improvements as well as providing pre-sales support for new and the continuation of engagements. It is expected the blend between delivery and pre-sales will be approximately 50/50.


You will be working with diverse presales, sales, technical consultancy and service delivery and support teams ensuring Professional Services engagements are scoped, planned and delivered to maximise value for customers and Rackspace. These engagements may include application migration, infrastructure consolidation, transformation, automation, optimisation, and lifecycle services.

You will be accountable for the delivery of multiple projects across multiple customers at various phases, both helping to secure new business and delivering against the contracted services and revenue realisation targets. You will ensure that your team remain focused, and you work closely with resource line managers to manage Racker performance levels.

The successful candidate will ideally have the following experience:

  • minimum of 8-10 years industry or related professional services delivery, implementation, leadership, partner and / or account management experience. 

  • Demonstrated success of leading a programme and managing people in a customer facing role. 

  • Advanced knowledge of service management and project delivery methodologies.  

  • Strong understanding of IT managed services and reasonable technical competency with the ability to learn and apply new technologies.   

  • Expert knowledge of business operations across various industries.  

  • Organisation, communications (including presentation skills, diplomacy, and influencing), process thinking, directing work through others, initiative, building relationships and trust, and consensus building.     

  • Knowledge of industry metrics and how to positively impact those figures by identifying them in customer and market interactions. 

  • Experience interfacing with clients at all levels and managing client expectations.  

  • Demonstrated competency such as impact & influence, enabling change, program management, customer focus, strategic thinking, creativity, and drive for results.   

  • Ability to deal with ambiguity by making the appropriate decisions considering the relative costs and benefits of potential actions.  

  • Ability to prioritize effectively and handle shifting priorities. 

  • Proven ability to motivate responsible parties to ensure project timelines and deliverables are met. 

  • Proficiency in using enterprise project portfolio management applications such as Microsoft Project and Office applications (Excel, Word, PowerPoint). 

  • Bachelor’s degree or equivalent work experience is required.   

  • PRINCE2, Managing Successful Programmes, or equivalent certifications preferred. 

  • Ability to travel as required 

#LI-LM1

 

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.