Senior Solution Architect

RelationEdge Remote, United States


About RelationEdge, a Rackspace Company
As a Platinum Salesforce Implementation Partner, RelationEdge is focused on implementing technology solutions that are simple to use and provide powerful information that drives our clients’ business. Our methodology is based on business process engineering and optimization, employing a Process First, Technology Second® approach to solving business problems. RelationEdge’s passion for helping clients better market, sell, and service their customers is essential and what has distinguished us from competitors.

Position Summary
RelationEdge is seeking a Senior Solutions Architect to join our team in a client­facing role that combines technical responsibilities and traditional consulting elements. The Senior Solutions Architect will be involved in the post­sales, implementation stage of RelationEdge’s services and solutions, and act as the technical adviser in the pre­sales/discovery process.

The Senior Salesforce Solutions Architect will deliver Salesforce solution definition, design, implementation, customization, integration, and managed services for clients which will include, but isn’t limited to the following

  • Participate in process flow analysis and process redesign along with Project Manager
  • Produce a detailed functional design document to match customer requirements
  • Provides oversight to Salesforce Engineer to make sure the configuration workbook meets the solution requirements
  • Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs
  • Provide current best practice and 3rd Party solution alternatives as part of the functional design document
  • Participate in internal projects as required
  • Act as a team lead and assist the delivery team in building out declarative functionality within Salesforce
  • Participate in business process due diligence, creation, and documentation of end­user requirements of new and/or existing customer application implementation projects
  • Share best practices and be consultative to clients throughout duration of the project­ act as a trusted partner
  • Participate in pre­sales activities and support proposal development (statement of work)
  • Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business
  • Participate and lead, when needed, project meetings with the customer
  • Act as an escalation point for risks and issues to the project team and client management
  • Demonstrate broad solutions leadership, impacting significant solution direction, exerting influence outside of the immediate team and driving change
  • Provide and train Salesforce best practices to clients using case scenarios and practical experience in relation to their business processes and best practices
  • Understand business drivers for professional services projects, and assist in defining required features and mapping Salesforce features to business processes
  • Act as a key contributor in the design of customized solutions and execute the solution by leveraging SFDC and other toolsets
  • Manage client expectations and maintain communication throughout the course of the project.
  • Engage with customers on additional requirements and business needs
  • Manage task­ level budget/scope to ensure client success and project profitability; tactfully work with clients to address out of scope requests and use client account manager to re­align expectations or seek additional scope/budget
  • Assist the business in understanding the effort, risk, and effect of making changes to a Salesforce instance
  • Maintain current certifications such as Salesforce Admin, Sales, and Service Cloud certifications
  • Serve as a subject matter expert on Salesforce technology and common AppExchange tools
  • Co-­team with the Technical Architect to produce a technical specification for custom development and systems integration requirements
  • Assist in defining required features and mapping Salesforce features to client business processes
  • Map and load standard object data into Salesforce
  • Build and manage dashboards, views, and reports
  • Design and develop workflows and assignment rules to automate manual processes
  • Create and maintain system­related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc. 
Required Skills & Experience
  • First and foremost, a passion for Salesforce and helping businesses/clients succeed!
  • Expert knowledge of Salesforce essentials e.g. products, opportunities, leads, reporting, security/sharing, automation (workflow rules, process builder), and importing data (typically from spreadsheets)
  • Strong requirements and design documentation skills are a must
  • 7 plus years of experience in a consulting environment
  • In­depth professional experience/background working in professional services, sales or customer support operations
  • Minimum of Administrator, Sales Cloud, and Service Cloud certifications
  • Ability to understand business requirements and convert them into solution designs
  • Advanced experience with configuration and Ability to work autonomously, manage your time, and make judgements that are in the best interest of the client and RelationEdge
  • BS in Computer Science, Software Engineering, Information Management or equivalent field
  • Must be able to perform the basic functions of the job
  • Candidate must have the unrestricted right to work in the US without requiring sponsorship

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.