Sales Development Representative

Sales San Antonio, Texas



PRIMARY RESPONSIBILITY:  Specializes in proactive outbound prospecting to target customers.  Works closely with Marketing and Acquisition sales teams to identify targeted customers and develop effective messaging strategies.


  • Utilize provided information to contact potential customers regarding Rackspace products.
  • Research accounts, identify key players and generate interest within account; understand customer needs and requirements
    • Identify target positions/levels for contact
    • Map current state for product portfolio    
    • Assess quality of existing relationship (e.g. review customer issues)  
    • Identify key upcoming events for target companies that may drive purchases  
    • Assess broader business or personal context (e.g. reading 10Ks, lit search, LinkedIn search)
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Conduct relationship-building activities to “warm-up” leads
  • Meet virtually with potential buyers to assess needs and to qualify leads based on set framework
  • Assist Inside Outbound Portfolio Seller in driving the process for proposals, legal documents, statement of work, accounts receivable follow-ups, etc.
  • Prepare and analyze leads pipeline reports and dashboards.
  • Manage data for new and prospective clients in company’s CRM, ensuring all communications are logged, information is accurate, and documents are attached.
  • Uses internal relationships to exceed customer expectations and provide support to the team.
  • Performs assignments under supervision and may make recommendations on process improvements or methods.



  • Lead generation expertise to include the ability to identify and develop new business prospects from multiple sources including prospect lists, discovery and individual research.
  • Conduct a needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs. 
  • Strong communication skills with the ability to interact predominantly with senior leadership within prospect company. 
  • Build and cultivate prospect relationships by initiating interactions and conducting follow-up communications in order to move opportunities through the sales funnel. 
  • Identify key buying influencers within these prospects to determine budget and timeline. 
  • High energy and not easily discouraged. 
  • Customer centric mindset. 
  • Basic knowledge of simple configurations in cloud computing preferred. 


  • Bachelor’s degree or 4 years of sales, marketing or business development required; BS in business or marketing preferred. 
  • Requires 1-3 years of related experience, preferably in telemarketing and/or inside sales. 
  • Call center experience and/or Sales in the technology industry preferred.
  • Demonstrated ability to meet and/or exceed determined sales and activity quotas.
  • Demonstrated ability to consistently provide FANATICAL support. 
  • At the manager’s discretion, a High School diploma and an additional 4 years of relevant experience or combined education and experience may substitute for the degree requirement.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.