Technical Product Manager II

Product Management Blacksburg, Virginia


Job Description
As a TPM, you are the bridge between product vision and technical implementation. You are the voice of Product on the Software Development “floor,” and you are responsible for translating the vision & strategy into actionable project plans for your development teams. 

Aside from your Product Manager, no one knows the Product like you do.  Teams look to you for knowledge and clarity on the systems that you own.  You are responsible for ensuring that projects being released not only meet project requirements, but also deliver amazing customer experiences while meeting Product’s vision and strategy. You are the driving force that ensures that these projects are delivered according to the agreed upon timelines.

Job Responsibilities 

  • Ability to dig in to the details of the systems you own with the goal of becoming a product expert. 
  • Champion Product’s vision and strategy throughout the organization. 
  • Write clear and concise directions, requirements & user stories for your development teams.
  • Play a proactive role in product planning and design to ensure the delivered product aligns with Product’s vision, strategy and requirements.
  • Understand the market in which your Product lives.
  • Involved throughout the entire life-cycle of the product, working closely with development teams from product initiation to delivery to eventual product retirement. 
  • Be uber-aware of the Support orgs concerns and opportunities that you can influence to continually push a Fanatical Support experience for customers and Rackers alike. 
  • Coach and mentor junior Technical Product Managers (as needed)
  • Take *some* ownership of your R&D org. Although your developers may not report to you, they will view you as the Sherpa guiding them up the mountain. DO NOT FORGET THIS. This is implicit leadership and it is very, very important. 
  • Learn where your Product data lives. Learn to understand it. Learn to display and share it. 

Job Requirement

  • KNOWLEDGE/SKILLS/ABILITY: Advanced knowledge of the IT industry and the product domain.  Advanced understanding of business as it relates to the hosting industry.  Advanced knowledge of product development life cycle (relevant experience in 1 or more phases).  Strong ability to work with diverse team and incorporate needs and feedback from multiple sources.  Technical product expert.  Basic knowledge of product management and marketing. 
  • JOB COMPLEXITY:  Strategic - medium level contributor to overall product strategy, roadmap, and releases.  Responsible for creating user stories based on complex high level epics or stories, set acceptance criteria and tests, setting business value in sprint planning, setting backlog priorities, defining market needs, architecture, and complex ROI/Profitability.  Responsible to work with operations and launch completed products.  Supervises and trains other technical product managers.
  • SUPERVISION:  Moderate to low level of supervision required.
  • EXPERIENCE/EDUCATION:   Bachelor’s degree in related field plus five (5) years of agile software development or project management required.  BS in Technology or Business preferred.  Relevant experience in 1 or more phases of product development life cycles. 
  • PHYSICAL DEMANDS:  General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.