Linux System Administrator

System Administration / Engineering Hayes, Greater London Remote, United Kingdom


Description

A Linux Systems Administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets. 

As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system.

You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution.

Key Accountabilities

  • To provide the highest level of Technical support
  • Work with leading-edge technology in the cloud computing space
  • Install, configure, update and troubleshoot services for customers such as OS level concerns, web server, database server, applications server and mail; includes Apache, MySQL, PHP, FTP, SSH and DNS
  • Create and maintain customer loyalty by serving customers above and beyond their expectations
  • Support customers over the phone, email and via tickets
  • Collaborate with fellow system administrators and support team members
  • Provide Fanatical Support® in all interactions

Qualifications:

  • General knowledge (Networking, hardware, software, DNS)
  • RedHat Linux (RHCSA level)
  • Strong Apache and MySQL experience
  • System services (i.e Apache, mail transfer agents (sendmail,postfix,qmail)FTP, SSH and PHP
  • Clustering Experience
  • Understand purpose of firewalls and load balancers, VPN and SSL technologies
  • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
  • Creative and collaborative team player
  • Ownership and follow-up skills
  • The ability to response effectively under pressure


#LI-ER1 

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.