Network Security Administrator

Networking Hyderabad, India


Description

The Network Security Administrator has an intermediate knowledge of:

  • Firewalls (Cisco ASA, ASA-X and Juniper SRX)
  • Load balancers (F5 LTM and Brocade ADX)
  • Services and protocols commonly used in hosting environments: web servers, database
  • Servers, mail servers, name servers.
  • Security Technologies (IDS, WAF, RSA, IPS)
  • Networking concepts and devices [All OSI Layers]

The ideal candidate possesses:

  • A minimum of two years’ experience in a related field
  • A computer-related degree and/or network certifications
  • Excellent written and verbal communication skills (fluency in multiple languages is a plus)
  • A willingness to work weekends and/or holidays when required as the business dictates

Key responsibilities:

  • Provide exceptional customer support via the phone and ticketing system
  • Own level-appropriate customer requests and issues, seeing them through to resolution
  • Escalate support requests to next level engineers and other support teams according to escalation procedures
  • Troubleshoot monitoring alerts and create tickets accordingly
  • Schedule and coordinate level-appropriate maintenances
  • Monitor ticket response times and take appropriate actions to ensure team response time targets are met
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other administrators on the support floor
  • Review and sign off on defined policy and process standards

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.