Enterprise Support Engineer - Windows

System Administration Remote, United States Denver, Colorado Phoenix, Arizona Indiana Iowa Missouri Chicago, Illinois Kansas City, Missouri Milwaukee, Wisconsin Dallas, Texas


Like a challenge? Strong Windows System skills? Rackspace is your place!

 Rackspace has an exciting career opportunity for a Windows Enterprise Support Engineer. As a Rackspace Windows Enterprise Support Engineer, you will be working with our largest customers, monitoring and evaluating their systems, working with your assigned Account Managers and with your assigned clients’ technical and management representatives on technical problems and systems improvements. We will be relying on your technical and client service skills to ensure your client has a Fanatical Experience and continues to be a highly satisfied Rackspace Fanatical Customer.

 Important elements in a candidate’s background:

  • Deep knowledge of the WinServ OS (2003 through 2016R2)
  • Comprehensive understanding of current versions of IIS, MSSQL and the ability to set-up and tune servers
  • Deep understanding of the infrastructure-monitoring, control, reporting
  • Excellent troubleshooting/triage/remediation skills and knowing when to bring in the special teams
  • Fanatical Customer Experience skills - you will be the Rackspace face to the client.
  • Good understanding of CI/CD-DevOps concepts.
  • Exceptional team skills-you will be working with Rackspace support teams
  • We like to see candidates with appropriate degrees (HSG minimum), at least 7 years of intensive Windows SERVER support experience including 2 years’ MSP experience, relevant certifications, and strong client-facing experience.


We have openings at our Corporate HQ in San Antonio, New Jersey, Reston, VA; Dallas, TX; Kansas City, MO; Austin, TX.

Sound like the challenge you want. Let’s talk. Contact us and we can set up a conversation that I am looking forward to.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.