Security Analyst II

Cyber Security San Antonio, Texas


We are seeking a Cyber Security Analyst to join the Rackspace Security Operations Team in San Antonio, Texas!


  • Supervise monitoring of security events and alerts received from security tools.
  • Manage end user reported incidents. Responsible for the first line of security incident response within Rackspace Cyber Security Operations.
  • Hunt for suspicious activity based on anomalous activity and indicators of compromise from various intelligence feeds and toolsets.
  • Serve as the technical escalation point and mentor for lower-level analysts.
  • Provide communication and escalation throughout an incident per Standard Operating Procedures.
  • Report potential and actual security violations and provide recommendations.
  • Communicate directly with end users and asset owners.
  • Perform in-depth analysis of log files, systems, and network traffic.
  • Maintain a strong awareness of the current threat landscape.
  • Create knowledge base articles for handling low severity incidents


  • Strong knowledge and understanding of network protocols and devices.
  • Experience in intrusion analysis and incident response.
  • Strong experience with Mac OS, Windows, and Unix systems.
  • Demonstrable problem solving, analytical skills and attention to detail.
  • Strong verbal and written communication skills.
  • Packet and log analysis.
  • Ability to handle high pressure situations in a productive and professional manner.
  • Document and conform to processes related to security monitoring.
  • Provide incident investigation, handling, and response to include incident documentation.
  • Strong time management, skills with the ability to multitask.
  • Ability to work a flexible work schedule, including weekends.
  • Provide training and mentorship to lower-level security analysts.
  • Provide tuning recommendations for security tools to tool administrators.
  • Provide tuning recommendations for security tools to tool administrators.
  • Strong knowledge of the following:
    • SIEM
    • Packet Analysis
    • SSL Decryption
    • Malware Detection
    • Network Monitoring Tools
    • Case Management System,
    • Knowledge Base
    • Web Security Gateway
    • Email Security
    • Data Loss Prevention
    • Anti-Virus
    • Network Access Control
    • Encryption
    • Vulnerability Identification.


  • Monitors global NIDS, Firewall, and log correlation tools for potential threats.
  • Initiates escalation procedure to counteract potential threats/vulnerabilities.
  • Provides incident remediation and prevention documentation.
  • Documents and conforms to processes related to security monitoring.
  • Provides performance metrics as necessary.
  • Provides customer service that exceeds our customers’ expectations.

SUPERVISION: General instruction on routine tasks, detailed instruction on new assignments.


  • Bachelor’s degree in Computer Science or equivalent combination of education and experience required. 
  • GCIA required. GCIH, GCFE, CISSP, Security +, Network +, CEH, RHCA, RHCE, MCSA, MCP, or MCSE preferred.
  • 2-4 years of experience in a security operations center (SOC) environment required.
  • Experience with SIEM (i.e. Arcsight, QRadar) Sourcefire, FireEye, Snort or an equivalent tool required.
  • Basic system administration skills.
  • Experience with reviewing raw log files, data correlation, and analysis (ie. System logs, netflow, firewall, IDS) required.
  • Experience in creating Snort signatures required.

**This position will be scheduled from 4pm to 2am, Wednesday through Saturday**

General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Occasional domestic travel, less than 10%.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.