EMEA Sales Operations Business Manger

Business Operations & Programs Hayes, Greater London




The EMEA Sales Operations Business Manager serves as the business partner and go to person for all sales operational cadence with respect to their assigned sales leader. The BM is responsible for supporting the sales teams in their day to day operations and spearheading initiatives that drive governance, efficiencies and sales performance improvement to ultimately achieve sales targets.



  • Business Partner to drive sales operational excellence
  • Drive sales forecast cadence ensuring predictability and accuracy KPIs are met
  • Facilitate continuous improvement by identifying and executing on opportunities for sales process enhancements, collaborating with key internal stakeholders such as finance and effectively managing expectations
  • Own key weekly, monthly and quarterly operational processes, such as lead management, ROE compliance, pipeline management and quota planning
  • Design reports and dashboards to enable sales leadership to better understand their business and empower them to act accordingly by providing clear insight into leading business indicators
  • Drive core operational tasks, including monthly sales operation reviews and account base optimisation.
  • Coordinate and drive excellence across the sales operations analyst function
  • Point of contact between sales leaders and cross functional areas such as finance, marketing, etc.
  • Partner with global sales operations to align on sales processes and implement global initiatives
  • Partner with finance and revenue operations to ensure booking rules are adhered to and fit for purpose



  • A relevant Bachelor’s degree coupled with 5 – 7 years of experience in sales operations/sales/business operations in a fast-paced environment
  • A professional background including experience in sales forecasting and reporting,
  • Solid communication skills and experience at communicating at all levels of seniority.
  • Strong finance, mathematical and analytical ability required
  • Exceptional Excel and SFDC skills required. Knowledge of other tools such as Qlikview, Tableau and PowerBI desired
  • Self-starter, problem solver and can-do approach
  • Prior experience in IT services industry desired
  • Fluency in other European languages valued


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.