Product Engineer II

Product Management Remote, United Kingdom Mexico City, Polanco Mexico City, Hidalgo Remote, United States


The VMware Product Engineering team is a senior team of VMware experts responsible for designing and implementing new VMware products at Rackspace. The team works closely with teams in Development, Product Management and Product Operations to deliver upgrades to existing VMware products at Rackspace and manage the lifecycle of these products from a deeply technical perspective. VMware Product Engineers are responsible for designing upgrades to the largest hosted VMware environment in the world, including touchpoints at every stage of business process from pre- sales, through implementation, billing and support.


The core role is to manage, sustain and improve all technical aspects of several VMware product lines, leveraging deep expertise to improve the competitive position of VMware products at Rackspace. Identify and deliver against specific, assigned tasks on projects related to VMware product development. Develop, perform and manage the execution of various lab tasks—executing tests, building systems, troubleshooting, etc. Deliver assigned tasks on multiple concurrent projects and contribute to technical planning across the VMware product portfolio.

  • Manage and control business integration with VMware tools, products and components
  • Continuous product development of VMware tools, systems and products, including functional improvements, feature releases and documentation updates
  • Ultimate technical point of escalation for VMware products at Rackspace
  • Create, update and improve documentation relating to the deployment, management and lifecycle of VMware products
  • Manage the handover process of new products into technical support and ensure official sign- off
  • Analysis of customer feedback on VMware products, ensuring such feedback is utilized in future product developments.
  • Requires advanced technical knowledge in multiple areas but primarily, expert- level VMware knowledge, ideally gained over a career in VMware administration, VMware support or VMware infrastructure management.
  • Advanced knowledge of more general virtualization technologies and operating systems, product development processes, business operations and product line technologies.
  • Intermediate knowledge of the theory and application of technology principles in the design and implementation processes of the Cloud Computing industry, specific to VMware.
  • Strong technical knowledge of datacenters and broad IT industry knowledge.
  • Solid understanding of product design, testing and business integration challenges.
  • Working knowledge of the product development lifecycle and the creative ability to participate in related problem solving and troubleshooting activities.
  • Ability to communicate technical information and ideas to non-technical audiences and successfully collaborate across functions and teams.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.