Technical Administrator

System Administration Mexico City, Polanco


Rackspace is currently looking for outstanding Windows or Linux System Administrators to join our world class support teams, based at our Mexico City Office. The Rackspace Windows System Administrator is involved in deploying, supporting and maintaining servers and infrastructure for Rackspace customers ranging from medium sized businesses to global enterprise operations all of which are hosted at Rackspace data centers around the world.  Rackspace unique culture allows Rackers to grow and develop technically while working at a company that encourages creativity, mentoring, and knowledge sharing.

We are looking for Windows Administrators who wish to take their careers to the next level by joining our support teams.

Job Responsibilities

In this role you will:

  • Engage with our customers over the phone and through our support portal
  • Proactively address potentially impacting server issues for customers
  • Increase your technical knowledge by solving challenging problems
  • Be part of a team of experts who know the value of mentoring and technical growth for all members of the team

 Required Qualifications:

  • Fluent English
  • 3+ years supporting Windows Servers
  • Excellent troubleshooting techniques
  • Good communication skills over the phone, e-mail and documentation
  • Experience with Microsoft Active Directory
  • Experience with Microsoft Internet Information Server

 Qualifications: (top 2-3 preferred skills)

  • 2+ years of hosting experience involving IIS and Microsoft SQL environments
  • 2+ years of customer support experience
  • Experience with Highly Available Windows Clusters
  • Microsoft Certifications are highly preferred
  • Basic understanding of firewalls and load balancers is a plus

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.