Lead Engineer

System Administration / Engineering Munich, Germany


Lead Engineer – Managed Public Cloud (MPC)

Munich - Germany


Highly competitive + Benefits


Key Accountabilities:

  • Provide Fanatical Support™ for Rackers and customers
  • Act as a consultative resource for customers to assist them in achieving their business objectives
  • Drive the adoption of Cloud technologies for the benefit of the customer
  • Pro-actively seek opportunities to improve customer’s solution architecture and operation
  • Manage and oversee the technical changes, maintenance's and migrations of customers solutions
  • Ensure appropriate technical documentation is in place for customer solutions
  • Provide strategic and operational guidance that will allow customers to continually optimise their Cloud environments to achieve their business goals and maximise return on investments
  • Help customers transition their applications into the cloud through detailed planning and migration support for moving legacy application portfolios to AWS (amazon web-services), AZURE and GOOGLE
  • Drive strong customer satisfaction (NPS) through Fanatical Support
  • Own issues, and escalations and drive collaboration with other teams to find speedy resolutions


Person Specification:

  • Experience in owning of account planning activities, service improvement or business development activity
  • Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies
  • Deep understanding of Service Management best practices frameworks such as ITIL
  • Significant exposure to operational management within a critical environment
  • Effective troubleshooting and analytical skills and ability to manage complex and technical projects
  • Good communication skills and an ability to develop relationships with customer external stakeholder’s levels.
  • Knowledge of AWS, AZURE, GOOGLE and its products & services


Technical Capabilities:



  • Strong customer focus, with an ability to continually anticipate and meet their needs
  • Needs to be able to speak, write in fluent English and German
  • Excellent working knowledge of AWS, AZURE, GOOGLE and its products & services (such as Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc.)
  • Experience of hosting web applications across a wide variety of Webserver and Database technologies
  • Monitoring tools such as CloudWatch or CloudHealth
  • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
  • Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes
  • Certification in AWS (Associate or Professional)



  • Application and platform analytics tools (AppDynamics / NewRelic / DataDog)
  • Operating System Knowledge (Microsoft Windows and Linux Distributions)




For those having a need to know pursuant to company instructions.

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About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.