MPC Technical Onboarding Manager

Customer Relationship & Support San Antonio, Texas


PRIMARY RESPONSIBILITY: Rackspace is seeking a Technical On-boarding Specialist to join the Managed Public Cloud Implementation team with a strong background in project management. In this role you will be the primary point of contact within Rackspace and will help on board customers; coordinating and monitoring Managed Public Cloud( AWS, Azure and Google) Builds from initiation through delivery for both simple and complex engagements, minimize risk, optimize operations and support business growth through pro-active and personable interactions. You will build short- term relationships with customers during their on-boarding experience and long-term relationships with Sales, Technical Overlay Services, Service Delivery and Support understanding their business goals and operational capability in order to best align and manage both Rackspace and our customers to drive outstanding outcomes.

KNOWLEDGE/SKILLS/ABILITY: Working with solution architects, sales, and support you will be the executor of the Build Implementation experience between Rackspace and their portfolio of Managed Public Cloud customers. Coordinating Rackspace teams, managing and reporting on build times and overseeing capacity management, you will focus on establishing a deep understanding of the on-boarding experience taking opportunities to improve and develop how Rackspace delivers a Fanatical Experience for our customers.

JOB COMPLEXITY: The successful candidate will leverage their project management experience to co ordinate Rackspace and customer teams, forecasting capacity, scheduling and planning, always delivering within established timescales and exceeding customer's expectations.


  • 2+ years relevant business to business/service relationship management experience
  • Solid understanding of cloud technology
  • Ability to adapt working style and approach to best communicate with various business and technical contacts
  • Experience with managing projects end to end and coordinating with multiple departments.
  • Expected to get AWS Business and Technical Accreditation
  • Strong organizational skills and the ability to quickly adapt to change

  • 5+ years relevant hosting experience
  • Bachelor's degree in related field
  • Experience with Amazon Web Services, Azure and/or Google
  • Certified Scrum Master, PMP

PHYSICAL DEMANDS: General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24 7 operations. Occasional travel, less than 10%.


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.