SAP C/4 CRM Solution Architect

Professional Services Remote, United States


Rackspace is looking for an SAP C/4 CRM Solution Architect who will lead the design and delivery of our SAP C/4 CRM services and solutions. This role offers a tremendous opportunity to define and deliver operational excellence for Rackspace clients.

The Solution Architect will manage solution design and delivery of SAP C/4 CRM implementation, customization, integration, and managed services for Rackspace clients which will include, but are not limited to the following:

Manage SAP C/4 CRM Solution Design and Delivery Services

  • Lead the service delivery effort for both professional and managed services
  • Deliver SAP C/4 CRM consulting, customization, implementation, and integration to Clients
  • Achieve billable goals for individual and team
  • Act as a technical adviser in the pre-sales/discovery process
  • Ensure timely delivery of committed services ensuring a high level of customer satisfaction
  • Guide, educate, and train less experienced employees
  • Research new technologies and roadmap for new products and services
  • Serve as a subject matter expert for SAP C/4 Sales and Service CRM technology
  • Understand business drivers for professional services projects

Contribute to the overall growth of Rackspace Application Services

  • Help craft and guide an amazing corporate culture based on outstanding relationship management, continuous improvement, technology leadership, and passion for success
  • Transition professional services engagements to managed service customers
  • Drive repeat professional services business with existing clients
  • Participate in the product development process for potential SAP C/4 CRM Apps
  • Create and maintain strategic relationships within SAP C/4 CRM, SAP partners, and other technology and services ecosystem partners
  • Achieve and maintain industry-recognized corporate and individual certifications
  • Become a thought leader and visible member of the technology sectors to whom we provide services
  • Translate new technologies and services into standard solutions


  • At least 8 years of experience in a professional or managed services role with at least 2 years of hands-on experience administering, using and/or consulting with SAP C/4 CRM (Including Sales Cloud and Service Cloud, formerly known as CallidusCloud and CoreSystems)
  • Desired certifications: SAP C/4 CRM Architect, Consultant, Administrator and/or Developer
  • Deep understanding of Sales and Service processes in mid- and large- sized businesses
  • Excellent client management skills, strong written and verbal communications, and executive-level presence
  • Strong engagement management and organizational skills
  • Previous consulting experience
  • Service mentality and a consultative mindset. We value our clients and strive to do what’s in their best interest
  • Strong attention to detail with the ability to quickly incorporate and apply new concepts, business models, and technologies
  • Ability to work autonomously as well as collaborate and guide internal RelationEdge team members
  • Demonstrated ability to display sound judgment and accomplish goals
  • Bachelor’s Degree; MBA or other advanced degree preferred
  • Must be able to perform the basic functions of the job which include the ability to sit for long periods of time
  • Candidate must have the unrestricted right to work in the US without requiring sponsorship
  • Reliable transportation and ability to travel, as needed

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.