Service Management Consultant

Professional Services Amsterdam, Netherlands


Description

 

JOB REQUIREMENTS:

The role (which doesn't require experience in specific technologies, but a keen technical propensity for Infrastructure and a Consultancy background) will work on project-based engagements with clients across EMEA. You will engage clients directly to execute a change management programme to establish an appropriate Centre of Excellence to aid the organization in cloud adoption.

 You'll need to have a strong mix of client-facing skills (managing workshops and presentations), passion for technology problem-solving and project full life-cycle experience. Specific technology experience with regards to the deliverables isn’t necessary, but a good grounding in Infrastructure and / or cloud technologies is highly advantageous, particularly if this includes organisational change management, service management, ITIL, service transition and governance.

 From the leadership perspective, the role centres around creating a new business function to deliver the following (primarily, but not exclusively focused in the arena of public cloud adoption):

 

  • A consulting methodology and toolkit to deliver a technology centre of excellence
  • Advise and deliver in areas of Service Management Integration/Service onboarding project
  • Advising a customer on the adoption of a service management framework such as ITIL

 This role is ideal for someone who has previously worked in a leadership or executive role and worked in a client-facing technology solutions delivery role, is happy to apply their change management and service management experience to solutions, and who is happy to get hands-on as required.

 Essentials:

 

  • Able to understand all technical aspects of complex technical estates
  • Able to lead a new line of business
  • Able to deliver Consulting workshops autonomously
  • Able to design and execute an outcome based methodology for both COE and Service Management Integration
  • Can conduct customer training, education and walkthroughs
  • Can articulate best practice approaches and practices
  • Contribute to the generation of new business for the Consultancy

Pre-Sales Engagement

  • Contribute to the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope and duration
  • Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

PERSON SPECIFICATION:  

Expertise / Qualifications

 

  • Inspires confidence in the consultancy approach and methods
  • Can comprehend complex technical concepts
  • Deals with minor customer conflicts or escalates to other team members as required
  • Focus on customer wants and needs pertaining to change management
  • Understands commercial language in Statements of Work
  • Able to capture customer requirements into an appropriate scope
  • Align consulting outcomes with customer requirements
  • Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity.
  • Leadership and managerial skills
  • Decision making ability under pressure
  • Ability to dissect a challenging situation and work through to a mutually agreeable action plan and monitor against it.
  • Calmness under pressure

Experience

  • Centre of Excellence implementation
  • Corporate Change Management
  • Service Management Integration
  • ITIL / ITSM framework implementation
  • Technology adoption / migration change programme involvement is advantageous
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About Rackspace
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