Business Analyst, Workforce Optimization

Business Operations & Programs Gurgaon, India



JOB TITLE: Business Analyst, Workforce Optimization


Experience level: 2-4 yrs Only


PRIMARY RESPONSIBILITY: Performs basic to intermediate data analysis in support of Workforce Optimization and makes initial recommendations. Supports business requirements and aids in identifying new business processes and systems that meet these requirements. Supports Workforce Optimization priorities – right people, right time/place, with the right skills. Provide creative and proactive analytics to support business initiatives and strategies. Interpret and forecast data to achieve the business values and support the alignment to the defined strategic objectives of the organization. Work collaboratively with a diverse team to create and manage cross-organizational and integrated workforce strategies. Supports ad hoc information requests, validation and associated interpretation. Provides technical and analytical support of systems and data. Utilizes system reporting tools to analyze current business processes to support continuous process improvements.


  • KNOWLEDGE/SKILLS/ABILITY: Excellent analytical, communication, and customer service skills. Strong analytical and quantitative skill set, including intermediate Excel skills. Strong communication and presentation skills - both written and verbal. Proven ability to work effectively as part of a team and at all levels in an organization. Aptitude for applying and supporting technology and business systems. Demonstrates attention to detail when compiling and reporting information. Demonstrates a commitment to consistently providing the business a quality experience; performs necessary duties to fulfill business service level expectations or agreements. Responds to routine or standard requests from internal and/or external customers in a timely and efficient manner. Understands relationships between work processes and the business. Completes tasks, achieves results and honors commitments, demonstrating a persistent and appropriate bias for action.
  • JOB COMPLEXITY: Operate with no instruction for daily activates. Regularly field complex workflow process and business-related questions. Regularly respond to requests for reporting and data used to make staffing and efficiency decisions.
  • SUPERVISION: General Direction.
  • EXPERIENCE/EDUCATION: Proven experience handling multiple tasks, prioritizing work and presenting deliverables on aggressive timelines. Demonstrated exemplary written and verbal communication skills, as well as presentation capabilities that span large and small audiences. Proficiency with Microsoft Standard desktop applications including Word, Excel, PowerPoint, Visio, Project, and Outlook. Working knowledge of Verint, IEX, Aspect, Calabrio, or other scheduling software.
  • PHYSICAL DEMANDS: Normal office and computing environments. Occasional periods of moderate stress.


About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.