Custom System Engineer - Windows

Engineering Hayes, Greater London


The purpose of the Custom Systems Engineer (CSE) within the EMEA Strategic family is broadly to support the Service Delivery function in and ultimately improve the customer’s Fanatical Experience. Strategic’s  Lead Engineers (LE) and Service Delivery Managers are ultimately responsible for managing our largest clients. We need our LEs to focus on the proactive and consultative elements of the role, and the CSEs enable them to do so by taking on technically complex and varied tasks.

In this varied, technical role, you will have the opportunity to utilise technologies across a broad range of cloud platforms – OpenStack, Azure, AWS, Google and VMware – along side dedicated and hybrid platforms.

You will be jointly responsible for achieving secure, scalable and performant solutions through a sound knowledge of automation, scaling and application management with their associataed toolsets. The role requires engineers with a solid base of experience in IT and a high level of technical expertise. The CSE function delivers technical and operational capabilities outside of the lead engineer’s reach and are looked upon for operational excellence when it comes to creating supportable processes and/or applications for use by with wider support organization(s).

Key Accountabilities

  • Owning to completion project work as assigned/identified by the CSE Manager.
  • Identify local/systemic procedural weaknesses in our support operations and bring these to the attention of the relevant individuals.
  • Bridge the gap in your peers’ areas of expertise where necessary and assist in their education where possible.
  • Preparation, QC and scheduling of changes.
  • Participate in Tech Council meetings, Automation Forums, LE meetings, Support huddles, etc.
  • Incident and Problem/RCA investigation. Technical input into the production of relevant documentation.
  • Simulation of issues or proof of concept deployments in the lab and documenting procedures and outcomes.
  • Ensure any tickets assigned to you or delegated by you are handled appropriately and to the quality expected.
  • Participating in customer calls and meetings in support of Service Delivery teams.
  • Participate in Tech Council meetings, Automation Forums, LE meetings, Support huddles, etc.
  • In concert with the guidance of your manager, accept escalations from the customer and internal support teams for issues pertaining to EMEA Strategic accounts.

Skills & Qualifications:


  • Experience of hosting web applications across a variety of Microsoft products
  • A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL, .NET
  • A reliable level of PowerShell skill/experience
  • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
  • Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering, loadbalanced Web Farms etc.
  • A solid understanding of Enterprise class Networking, Virtualisation and Storage technologies


  • Industry qualifications such as MCSE highly desirable.
  • Experience of Windows and SQL Clustering
  • Understanding of Linux.
  • Experience of hosting web applications across a wide variety of Webserver and Database technologies
  • Scripting skills in Python, PowerShell or other versatile scripting language is desirable
  • DevOps methodologies; demonstrable ability to write and troubleshoot code
  • Ability to work with software configuration management tools such as Chef, Puppet, Anisible, Salt Stack, JuJu Rudder, Bamboo
  • Working knowledge of common web technologies.
  • Understanding for agile software development methodologies and vernacular.
  • Autoscaling knowledge

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.