EMEA Sales Operations Senior Business Analyst

Business Operations & Programs Hayes, Greater London



The EMEA Sales Operations Business Analyst - Senior is responsible for providing insight into complex data sets to facilitate strategic and tactical decision-making from sales leadership. The key focus of the role is to gather requirements from internal departments/stakeholders, use SQL to script complex queries, perform data analysis, help Sales and Sales Operations assess performance against targets and KPI's and undertake change impact analysis and forecasting. The Senior BA enables sales excellence through sales analytics and reporting.



  • Support sales and sales operations by developing standard reporting tools and models, creating custom reports, providing data analysis and reporting and tracking of KPIs
  • Work closely with Sales Operations Business Manager to develop plans to support the continuous improvement of sales processes and procedures
  • Turn complex data into insightful recommendations by providing data mining, decision support and trend analysis
  • Able to extract ad hoc from various sources including SQL, Oracle, QlikView and SFDC and consolidate using a variety of reporting tools and interfaces.
  • Support sales and sales operations by assisting on bookings data validation and maintaining bookings data integrity through audits and enforcement of established bookings rules.
  • Maintain general Salesforce.com data integrity and assists in closing and reporting sales numbers on a monthly/quarterly/yearly basis.
  • Support Sales Operations on process improvement as well as communicating & educating the organization on product and process changes (e.g ROE)
  • Problem resolution: e.g. Proactive identification of issues and pattern recognition. Mitigate challenges by successfully planning, executing and communicating of cross-functional projects in support of Sales leadership objectives.


  • A relevant Bachelor’s degree coupled with 5–7 years in business Intelligence and/or sales operations in a fast-paced environment.
  • Experience of working with large, varied and complex data sets and strong technical experience with business analysis, data analysis and understanding data structures.
  • Strong finance, mathematical and analytical ability required mixed with commercial acumen
  • Effective project management, timely and high quality delivery of assignments
  • Close attention to detail with the ability to consolidate, organize and present large amounts of data from different sources
  • Ability to detect patterns and translate complex and technical topics for non-technical audiences.
  • Advanced SQL skills including temp tables, nested selects, and linked servers.
  • Advanced MS Excel, Powerpoint, SFDC and reporting skills. Knowledge of other tools such as Tableau and PowerBI desired
  • Good understanding of statistical analysis tools and intermediate QV skills (connecting to data, building objects and publishing dashboards)

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

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