Business Operations Analyst II
Title: Business Operation Analyst-II
- Data Analysis, Trend Analysis and Reporting is the main requirement for this role.
- Creating custom reports, supporting Strategic Accounts.
- Excellent use of Advanced Excel, Powerpoint and other general reporting tools that we can teach to the candidate.
- Automation experience will be an added advantage (Macros, VBA)
- Resource should be good at collecting, analyzing and proving reports based on the data collected.
- Exposure / knowledge of Qlikview portal, NewRelic, Power BI.
- Preparing stats or reports on the SLA’s and ticket response times etc that we can use to initiate change from the support teams and leaders.
- Automated reporting for each customer that just updates into a ticket each month would be useful.
- Generating reports to analyze & better forecasting of monthly costs
- Generating the report in Power BI.
- Compass reports will be super valuable as more customers move to cloud with us (Once Azure gets its version of Compass, the same will apply there too)