Business Operations Analyst II

Business Operations & Programs Gurgaon, India


Description

 

Title: Business Operation Analyst-II

 

  • Data Analysis, Trend Analysis and Reporting is the main requirement for this role.
  • Creating custom reports, supporting Strategic Accounts.
  • Excellent use of Advanced Excel, Powerpoint and other general reporting tools that we can teach to the candidate.
  • Automation experience will be an added advantage (Macros, VBA)
  • Resource should be good at collecting, analyzing and proving reports based on the data collected.
  • Exposure / knowledge of Qlikview portal, NewRelic, Power BI.
  • Preparing stats or reports on the SLA’s and ticket response times etc that we can use to initiate change from the support teams and leaders. 
  • Automated reporting for each customer that just updates into a ticket each month would be useful.
  • Generating reports to analyze & better forecasting of monthly costs
  • Generating the report in Power BI.
  • Compass reports will be super valuable as more customers move to cloud with us (Once Azure gets its version of Compass, the same will apply there too)