Salesforce Project Manager

RelationEdge Hayes, Greater London


Description

About RelationEdge, a Rackspace Company

As a Platinum Salesforce Implementation Partner, RelationEdge is focused on implementing technology solutions that are simple to use and provide powerful information that drives our clients’ business. Our methodology is based on business process engineering and optimization, employing a Process First, Technology Second® approach to solving business problems. RelationEdge’s passion for helping clients better market, sell, and service their customers is essential and what has distinguished us from competitors.

Position Summary

RelationEdge is seeking a full-time Salesforce Project Manager to support engineering and operations in the planning, implementation and successful closing of our Salesforce projects, as well as internal projects and daily management. This person will have a disciplined approach to managing clients, planning, organizing and scheduling resources, great attention to detail, and an understanding of the importance of process fulfillment. The successful candidate will see the value in detailed tasks in relation to the "big picture" and will make significant contributions to the development of processes and procedures that drive our business forward.

Responsibilities

The Salesforce Project Manager will manage the delivery of RelationEdge’s Salesforce projects for clients which will include, but isn’t limited to the following:

  • Oversee and take responsibility for the successful completion and timeliness of Salesforce projects within set budget
  • Create and maintain project plans inclusive of communication matrix, responsibility matrix, schedule, and budget
  • Lead business and functional requirements definition and prioritization of requirements
  • Owns and executes the project according to the RelationEdge Methodology
  • Secure customer sign off for each delivery phase
  • Ensure all internal project documentation is created, maintained, and properly saved to RelationEdge's standards
  • Participate in the creation and review of all project documentation
  • Manage client expectations and maintain communication throughout the course of the project
  • Prepare reports for clients and RelationEdge management regarding the status of projects and address issues/concerns when appropriate
  • Lead internal project team meetings and meetings with the customer
  • Participate in internal projects as required

Required Skills & Experience

  • At least one year experience managing the delivery of Salesforce projects within a consulting environment
  • Must have a minimum of Salesforce Administrator certification
  • Experience in professional services/consulting organization
  • Experience in Waterfall and Agile approaches to project management
  • Experience managing multiple projects at one time (including but not limited to implementations, upgrades, and new installations)
  • Strong time management skills as you’ll have multiple priorities to focus on in a week that often changes based on client demands
  • The ability to be self-directed and work in an ambiguous and dynamic environment
  • Demonstration of good judgement; ability to know when to listen vs. ask questions
  • Must maintain professional knowledge of Salesforce.com
  • Innate service mentality and care for the client experience
  • Demonstrated ability to proactively mitigate risk
  • Strong work ethic and the ability to work autonomously
  • Strong business and technical acumen
  • Exceptional written and verbal communication
  • Bachelor’s degree is preferred; MBA or other advanced degree is a plus
  • Must be able to perform the basic functions of the job
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