Senior Solution Architect, Specialty Domain
Applies highly specialized knowledge of solution principles and technology to select sales opportunities with high MRR potential and a specific technology need. Is regarded as an industry expert and industry thought leader in one or more domains applicable to the solution team. Works in close collaboration with the sales team and primary Solutions team contact to design specific and innovative components of an overall solution. Leads internal and external efforts to build credibility within specific technologies as they apply to the Solutions team.
•Routinely leads multi-customer workshops to educate on specific technologies and concepts.
•Elevates the rest of the solutions team in their area of expertise.
•Supplemental resource on highly unique customer engagements that require advanced guidance on specific technologies or concepts.
•Evaluates customer needs and provides the customer with direction on technical concepts that solve for current and future challenges.
•Full understanding of the tools of the solution trade (Salesforce, Proposal Tools, Technology Sizing Tools).
•Responsible for associated activities such as capturing notes and activities in Salesforce and managing the deal pipeline.
•Recognizes buying signs, compelling events, and decision makers.
•Foresees potential technical and business customer objections early in the sales cycle.
•Adeptly overcomes concerns and lowers customer risk in selecting Rackspace.
•As a Trusted Advisor, with a deep understanding of the customer's business, proficiently uncovers both overt and latent pains specific to their specialty domain expertise.
•Determines methods and procedures on new assignments with little or no instruction.
•Influence is beyond their personal role and leads several projects with impact across multiple Rackspace teams including but not limited to the Solutions and Sales teams.
•Helps set Solutions team and Rackspace organizational direction at a company level.
•Provides mentorship to fellow Solution team members.
•Unique mastery of technical knowledge with the ability to quickly master new concepts. Maintains strong knowledge of the entire Rackspace portfolio.
•Deep and focused knowledge on products and services within multiple specialty domains including the expertise that extends beyond the Rackspace portfolio.
•Recognized in Rackspace and the industry for their proven extensive technical knowledge within multiple domains (Cloud, Security, DevOps, etc.).
•Demonstrated success in positioning Rackspace against our competition.
•Excellent attention to detail, communication skills (written and verbal) and interpersonal skills.
•Ability to prioritize deals, training, and initiatives through highly effective time management.
•Excellent problem solving, analytical, presentation, and whiteboarding skills.
•Track record of success working through technical challenges requiring specialized knowledge within enterprise organizations.
•Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems.
•Advanced knowledge and thought leadership on technology and industry trends that affect hosting decisions for enterprise organizations.
•Bachelor's degree in Engineering, Computer Science, Information Systems, or Business Required.
•Prefer Master's degree in Engineering, Computer Science, Information Systems, or Business.
•Experience may substitute for the degree requirement at a rate of 3 years’ experience for 1 year of education.
•High school diploma or equivalent required.
•Requires 10+ years solutions engineering or specialty domain experience with a proven track record. Advanced Sales training (Sandler, John Care) & advanced technical training across multiple technologies within a single domain (Cloud, Security, DevOps, etc.).
•At least TWO industry certifications required: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, Cloud Savvy.
•At least TWO top tier technical certifications in a highly desired technology domain.
•Additional Business focused and Rackspace product certifications highly desired.