Lead Engineer

Engineering Munich, Germany


Lead Engineer – Managed Public Cloud (MPC)

Munich - Germany


Highly competitive + Benefits


Key Accountabilities:

  • Provide Fanatical Support™ for Rackers and customers
  • Act as a consultative resource for customers to assist them in achieving their business objectives
  • Drive the adoption of Cloud technologies for the benefit of the customer
  • Pro-actively seek opportunities to improve customer’s solution architecture and operation
  • Manage and oversee the technical changes, maintenance's and migrations of customers solutions
  • Ensure appropriate technical documentation is in place for customer solutions
  • Provide strategic and operational guidance that will allow customers to continually optimise their Cloud environments to achieve their business goals and maximise return on investments
  • Help customers transition their applications into the cloud through detailed planning and migration support for moving legacy application portfolios to AWS (amazon web-services), AZURE and GOOGLE
  • Drive strong customer satisfaction (NPS) through Fanatical Support
  • Own issues, and escalations and drive collaboration with other teams to find speedy resolutions


Person Specification:

  • Experience in owning of account planning activities, service improvement or business development activity
  • Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies
  • Deep understanding of Service Management best practices frameworks such as ITIL
  • Significant exposure to operational management within a critical environment
  • Effective troubleshooting and analytical skills and ability to manage complex and technical projects
  • Good communication skills and an ability to develop relationships with customer external stakeholder’s levels.
  • Knowledge of AWS, AZURE, GOOGLE and its products & services


Technical Capabilities:



  • Strong customer focus, with an ability to continually anticipate and meet their needs
  • Needs to be able to speak, write in fluent English and German
  • Excellent working knowledge of AWS, AZURE, GOOGLE and its products & services (such as Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc.)
  • Experience of hosting web applications across a wide variety of Webserver and Database technologies
  • Monitoring tools such as CloudWatch or CloudHealth
  • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
  • Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes
  • Certification in AWS (Associate or Professional)



  • Application and platform analytics tools (AppDynamics / NewRelic / DataDog)
  • Operating System Knowledge (Microsoft Windows and Linux Distributions)




For those having a need to know pursuant to company instructions.

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