Business Operations Analyst

Operations Cincinnati, Ohio


Position Summary

As a member of the Business Operations team, you are responsible for providing metrics and data driven analysis that help drive continuous improvement in our Operations organization.  The ideal candidate possesses a unique blend of technical skills, business acumen, and interpersonal savvy.  This role requires a flexible, enthusiastic professional who is committed to delivering high-quality results in a dynamic, fast paced environment. 

Position Responsibilities

  • Develop and improve reports and dashboards for Operations leadership and staff
  • Identify data attributes and metrics that lead to improvements in productivity, efficiency, quality, and customer satisfaction
  • Build analytical models that will assist with resource management, risk management, forecasting, and budgeting
  • Conduct root cause analysis and make strategic business recommendations based on data. Present a compelling case for action.
  • Facilitate brainstorming sessions to evaluate business systems and processes to make appropriate redesign optimizations

Position Qualifications

  • BS in Business, Economics, Finance, or related areas
  • Up to 3 years in a business analyst role
  • Familiarity with Promotions, Retail, and Media industries is a plus
  • Advanced Excel skills and solid understanding of SQL
  • Strong initiative, hands-on, and collaborative
  • Dynamic communication and presentation skills
  • Fluency in BI tools such as Microstrategy (preferred) and Tableau
  • Familiarity with CRM and ERP systems such as and NetSuite