Technical Account Manager

Operations Nashville, Tennessee


Description

Technical Account Manager

Position Summary

This newly created position reporting directly to the VP of Implementation and PMO will be an integral part of the overall Customer delivery and growth strategy for Quotient Technologies.  You will help lead the company's retail and partner business development efforts focused on a next generation cloud-based platform.  Working with some of the world’s largest retailers, you will be a key part of a fast-growing team to work on an industry-changing solution. This position will serve as Client Facing, single point of contact with an in-depth understanding of large-scale technical implementation projects and growth efforts for our partners. Taking ownership of projects and customer management, you will draw upon your previous experience to actively manage project planning, client management, risk management, and delivery.  You will assist the implementation and development teams with coordination, issue tracking, schedule and drive project activities, and will be responsible for the overall successful completion of a project and the retailers growth. These projects can be technical in nature and understanding software development lifecycles as well as client management will be instrumental to your success.

Position Responsibilities

  • Work as primary point of contact with your assigned Retailer and internal teams to plan and execute integrating and growing a cloud-based retail platform and be the technical and planning expert for the retailers
  • Interface directly with the Sales team to maximize their ability to sell and scale revenue at the client
  • Identify solutions to problems using existing in place technology
  • Develop and manage integration plans and project plans; identify and mitigate risks and issues throughout integration
  • Build and improve processes
  • Analyze, assess and resolve issues as they arise.
  • Prepare and coordinate critical onsite and virtual meetings
  • Support technical project teams through driving critical milestones and deliverables
  • Maintain an ongoing on-site cadence with partners throughout the project
  • Participate in Solution Management and Engineering meetings to share feedback from retailers and partners on the solution
  • Coordinate Product team involvement in client discussions to help drive revenue and product adoption as well as growth

 

Position Qualifications

  • 2+ years’ experience in Technical Project Management, Marketing Software Implementation, and/or Retail Integration Specialist, Account management
  • Proven ability to drive tasks and implementations to completion
  • Strong communication skills a must
  • Ability to be creative as well as analytical, organized and detail oriented
  • Customer and Vendor Relationship and Selling Skills
  • Business Knowledge and Retail Acumen preferred
  • Proven record successfully implementing solution plans and/or programs
  • Technical Knowledge – has demonstrated ability to work with software developers, Product Managers and Sales to make decisions on technical program deliverables