User Happiness & Marketing Executive - Shopmium

Marketing London, United Kingdom


Description

Want to kick-start your career and have an adventure at the same time? How about joining a fast-growing mobile app in Europe that is part of a US NYSE-listed business? 

We’ve been engaging millions of users in France and the UK with the savings and incentives to try new products as part of their supermarket shop. Our advertisers are all household names, like Unilever, Kellogg’s, Nestle & General Mills and we are passionate about helping these brands connect, engage and activate consumers through mobile to influence sales in-store. 

Shopmium, a Quotient brand is looking for a smart & ambitious individual to join the UK team and help us build our consumer profile and brand. 

Please only apply if you have the right to work in the European Union.

ROLE

As a key member of the UK team, you’ll be based in our office in Borough, reporting to the UK Marketing Manager. You’ll also work closely with colleagues in France, where Shopmium is also live. For the UK, you’ll take responsibility for:

Community Management & User Happiness

Thanks to you, our users will be happy! You’ll take responsibility for our customer service, ensuring that questions our users have are answered positively via email and other social media channels. You work on setting, maintain & improving user satisfaction benchmarks and take full ownership of quickly identifying challenges and swiftly resolving them.You will engage with users on social media channels including Instagram, Facebook and Twitter. In addition, you will work towards engaging and working with our strong community of users online and offline. 

CRM Marketing

Working closely with the Client Success team, you’ll define and implement a weekly marketing plan in line with the business goals & needs (e.g. run daily and weekly outbound communication campaigns to users, through push and email newsletters). You'll also devise and setup new CRM initiatives that can improve user retention & activation.

Social Media Marketing

You'll manage Shopmium’s social media presence (Facebook, Instagram, Twitter, etc...) daily. You'll review and continually shape our communication strategy across these platforms, to implement a plan that continues to grow our community size and reach. Advanced copywriting skills and knowledge of marketing tactics related to these platforms is essential.

Remuneration: Competitive Salary (experience dependent) + 10% Annual Bonus

Benefits: 25 Days holiday pa, flextime working policy. Early Finish Friday. 50% Private health care contribution. Paid time off to work for charity. Cycle to work scheme. Childcare vouchers. Free gym access at office. Matched pension contribution.

Our future team member would ideally already have the following:

  • An analytical mind
  • Great copywriting skills
  • Strong organisational skills
  • Be creative but rigorous
  • Full of team spirit, a real team player
  • Have used a CRM tool (although not essential)
  • A degree

Why Shopmium?

Founded in 2012, Shopmium has created a mobile app that allows its users to discover new products in stores around them and offers their users exclusive promotions. No more coupons to cut, proof of purchase to send back… everything happens on smartphone in just a few moments!

More than 500 brands have already trusted Shopmium: Nestlé, Kellogg’s, John West, Heineken, PepsiCo, Dr Oetker and many others … Each week, dozens of new offers are being published online and in the app.

We employ more than 70 people in Paris and London and have received numerous awards for our innovative mobile couponing solution.

In November 2015, Shopmium joined the US group Quotient Technology Inc. – the leader in digital couponing created in 1998 (formerly known as Coupons.com Inc.).

Innovation is at the heart of our strategy and we constantly create new solutions for brands and their consumers.

https://www.shopmium.com/uk/

Please send a Cover Letter including your salary expectation.