Technical Writer

Knowledge Management Tel Aviv, Israel


Description

What you’ll do:
  • Produce high-quality documentation and educational materials to support our platforms.
  • Manage all aspects of platforms documentation.
  • Work with internal teams to obtain an in-depth understanding of the platforms and the documentation requirements.
  • Write easy-to-understand user interface text, online help and developer guides, including platforms Micro-copy.
  • Write and send out Release Notes to clients.
  • Maintain a continuous connection with the Client Success team, including regular instructional sessions about upcoming features.
  • Work closely with the Product Marketing team and Marketing team to coordinate efforts and maintain a joint style guide. 
  • Maintain proficiency regarding competing products and keep company employees updated with industry-related knowledge.
  • Develop and maintain training materials and support-related documentation; Deliver orientations to new hires.
  • Create and maintain the documentation structure and publishing process.
What you'll bring:
  • 3+ years of Technical writing experience. Expertise in working with RTB, DSPs, ad exchanges, trading desks is a BIG plus.
  • Bachelor’s Degree in English Literature/ Journalism/ Writing/ relating field or equivalent experience. Technical Writing Diploma is a plus.
  • Native English speaker.
  • Outstanding verbal and written communication skills. 
  • Demonstrated Technical comprehension to the extent which enables documentation of Engineering driven Products and APIs. 
  • Experience with web-based documentation tools, such as Zendesk and WixAnswers - advantage.
  • Strong organisational, analytical, and project management skills.
  • Ability to multitask, prioritise and develop schedules.
  • Acquainted with work in Agile methodologies.
  • Demonstrable ability to take ownership and accountability.
  • Self-starter capable of thriving in a small, intense, and high growth startup environment. Must have the aptitude to learn quickly.
  • Information management skills: Ability to handle large amounts of complex data.
  • A sharp eye for details, research skills and the ability to work under tight deadlines.
  • Excellent active listening and articulation skills. 
  • Able to translate process flows into process documentation.
  • Must be a team player and be able to work effectively at all levels in an organisation.