Technical Operations Engineer

Operations Tel Aviv, Israel


Description

Quotient is looking for a Technical Support Engineer to oversee technical and functional support issues for customers as they use our platforms. This is an excellent opportunity for an experienced Technical Support Engineer, who is keen to bring a new technical approach, extract new insights from data analysis, solve real problems for real people, and has superb interpersonal communication skills.

What you'll do

  • Build and implement tools to aid the tech support team and the internal users
  • Handle multiple support requests via our ticketing system
  • Lead integrations work with 3rd party vendors 
  • Manage and prioritize according to SLA definitions
  • Become an expert in the Quotient platform, assisting internal and client facing teams
  • Document and share your knowledge, creating internal documents and self-help guides for customers
  • Impact platform use and efficiency, while liaising with other departments and product teams regarding user need
  • Strive for constant process and quality improvements

What you'll bring

  • Bachelor’s degree in Computer Science or Military equivalence 
  • 1-2 years of experience with Customer Support in the ADTech/Media industry
  • Experience working with SQL, BigQuery, Python, and Shell scripting
  • Working knowledge of web technologies such as Javascript, jQuery, HTML, CSS - Big advantage
  • Excellent written and verbal communication skills
  • Ability to self manage and take initiative
  • Superior problem solving and multi-tasking skills
  • Native English speaker