Customer Success Manager

Operations London, United Kingdom


**Step 1: Setting up the campaigns**
- Client relationship management (i.e. with brands we work with): understanding the marketing brief, gathering the campaigns’ assets, taking into account specific requests
- Planning the various stages of production and coordinating with different internal teams: sales, design, developers
- Making sure the campaigns are launched on time and respect our high quality standards

**Step 2: Monitoring and optimising ongoing campaigns**
- Analysis of campaign results and implementation of communication plans
- You’ll work closely with the sales and marketing teams to define the best strategy to improve a campaign’s performance

**Step 3: Campaigns reporting**
- In-depth analysis of campaign performance: KPIs, purchases, consumer satisfaction
- Prepare high-level presentations, including analysis, advice and recommendations, which will be presented to clients