Operations Process Specialist (Posted through EOD 3/31/2026)
Description
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
Join our dynamic Operations Excellence team as an Operations Process Specialist, dedicated to supporting our Business Process Engineers in optimizing critical business processes. In this role, you will play a crucial part in enhancing the efficiency and quality of our operations through tasks such as business process mapping, chairside observations, time studies, and researching new process improvement ideas. If you are passionate about healthcare and process improvement, this is the perfect entry point to launch your career in this field.
Location: This position is located at our Dublin, OH campus.
What you’ll do (Essential Responsibilities)
Business Process Mapping & Documentation, and UAT: Collaborate with Business Process Engineers to map and document existing processes, identifying areas for improvement and optimization. Maintain detailed records of process mapping, chairside observations, and time studies, ensuring accurate and organized documentation. Assist BPE in testing new technology before releasing front lines.
Time Studies & Chairside Observations: Conduct chairside observations to gather real-time data on processes, including interactions with members and providers. Analyze the time taken for various procedures, providing data-driven insights to enhance efficiency and the member/provider/warrior experience.
Discovery Work: Research and gather data on operations process improvement ideas, staying up-to-date with industry trends and best practices.
Data Analysis: Assist in analyzing data to identify bottlenecks, inefficiencies, and areas for potential process enhancements.
Collaboration & Reporting: Create reports and presentations summarizing findings, recommendations, and progress on process improvement initiatives. Work closely with cross-functional teams, including pod ops leadership, product owners, and IT, to implement process improvements.
Other duties as assigned.
What you’ll bring (Qualifications)
Education: Bachelor's degree in healthcare administration, business, or a related field or 2-3 years of related experience.
Experience: 6 months experience in a Quantum Health Pod support role such as Clinical Support Coordinator or Claims Specialist.
Previous experience in healthcare or process improvement is a plus but not required.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Attention to detail and strong organizational skills.
A passion for healthcare and a commitment to improving patient care.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Protect of our company and member’s data every day by committing to work within our company ethics and policies
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What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.