Client Executive
Description
Location: This position is hybrid, based in Dublin, Ohio, or remote.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Client Executive is the primary relationship manager for existing Quantum Health clients, focusing client satisfaction and retention, client member satisfaction, service delivery, and account reporting and analysis. They drive client retention and increased revenue generation by securing contract renewals, selling additional Quantum Health services, and continuously monitoring/ensuring that SLAs are met and that Quantum Health’s value proposition is realized within their assigned account portfolio.
What you’ll do
- Serve as the primary point of contact for an assigned client portfolio, providing overall, strategic oversight of their client experience, including additional service recommendations and issue resolution.
- Position yourself as a trusted Quantum Health SME by building and maintaining strong relationships with key client stakeholders and advisors.
- Convey clients’ strategic goals within the Quantum Health organization, developing a plan involving other functions and team members as needed and ensuring successful execution.
- Manage operational deliverables, based on client needs, to ensure client and Quantum success.
- Manage the financial relationship with clients, negotiating contract renewals, etc. along with all client performance reporting and analysis.
- Provide guidance to clients to optimize their Quantum Health partnership, such as driving member engagement, integrating with other vendor partners, etc.
- Reinforce the Quantum story and value to both the client and the members to ensure client satisfaction and retention of membership and growth of revenue.
- Form effective, highly collaborative relationships with internal business partners and stakeholders to better serve assigned clients with actionable insights, reporting, and recommendations.
- Partner with dedicated implementation teams as needed to successfully onboard new clients.
- All other duties as assigned.
What you’ll bring
- Education: High School Diploma or General Education Development (GED) equivalent.
- Experience: 5+ years' related industry experience in consulting, business development, sales, customer success, client engagement, required; employee benefits/healthcare industry experience preferred with mid-size and/or enterprise clients preferred.
- Excellent verbal communication and presentation skills with strong executive presence; comfortable presenting strategic/data-driven content to decision makers in-person and virtually.
- Expert administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
- Strong Customer Relationship Management (CRM) platform experience (we use Salesforce).
- Willingness to routinely travel to and from assigned client visits (we average 4-8 travel days/month).
- Comfort working in an accountable, metrics/KPI driven environment with demonstrated success growing customer accounts.
- Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.
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What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.