Principal Program Manager
Description
Who we are
Founded in 1999, Quantum Health is a privately-owned, independent healthcare navigation organization. As the company that invented healthcare navigation, Quantum Health continues to set the standard and, in 2025, acquired the leading healthcare technology company, Embold Health. This further strengthens the AI and provider search capabilities, guiding members to the right care. Together, the teams lead the industry in healthcare navigation, simplifying care journeys, improving outcomes, and controlling rising costs for organizations of all sizes. This role supports the Embold Health division.
We’re committed to building diverse and inclusive teams across our organization, so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
We’re looking for a highly strategic, execution oriented Principal Program Manager to partner with the SVP of our Health Plan Business. In this role, you will serve as the operational architect behind our health plan portfolio—including Embold Edge, our emerging alternative health plan product. You will drive cross-functional alignment, ensure disciplined execution, and act as a trusted proxy for the SVP across the business.
This is a high impact role for a systems thinker who thrives at the center of Product, Engineering, Finance, Actuarial, and GTM.
Location: This position may work remotely anywhere in the United States of America.
What you’ll do (Essential Responsibilities)
Lead the integrated operating rhythm across the Health Plan business (OKRs, QBRs, roadmap reviews, leadership syncs).
Own and maintain the master cross functional roadmap spanning GTM, Product, Engineering, and Actuarial.
Identify risks, dependencies, and cross-team friction points to keep execution on track.
Serve as a connective bridge across “Build” (Product/Engineering), “Sell” (GTM), and “Financial/Risk” (Actuarial/Finance).
Represent the SVP internally for Tier 2 decisions, unblock teams, and maintain alignment.
Synthesize data and updates into a unified, executive-ready “Single Version of the Truth.”
Lead special initiatives such as market expansions, regulatory response workstreams, and operational redesigns.
All other duties as assigned.
What you’ll bring (Qualifications)
Experience: 10+ years of experience across Business Operations, Program Management, Strategy, or related roles.
Deep familiarity with the health plan / payer ecosystem (MLR, PMPM, Risk Adjustment, regulatory cycles, P&L levers).
Experience operating in a high-growth, matrixed environment where alignment and prioritization are essential.
Strong understanding of Agile delivery, engineering capacity planning, and product lifecycle management.
High quantitative and analytical literacy—comfortable engaging with financial models and risk assumptions.
Executive presence with the ability to influence VPs/Directors without formal authority.
Mastery of operating tools such as Jira/Confluence, Asana/Smartsheet, and Salesforce.
Who You Are
A strategic operator who sees across the system and connects the dots.
A disciplined program leader who drives clarity, accountability, and predictable execution.
A translator who can seamlessly navigate Product, Engineering, Finance, and Actuarial conversations.
A calm, trusted partner who can triage issues, resolve conflict, and keep the organization focused on what matters.
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What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.