Sales Operations Manager
Description
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Sales Operations Manager serves as a strategic partner to the VP of Sales Operations, driving pipeline visibility, performance insights, territory optimization, forecasting support, and operational execution across the sales organization. This role focuses on improving seller productivity through data-driven decision support, cross-functional project leadership, and scalable sales processes that support revenue attainment.
Location: This position is located at our Dublin, OH campus or may work remotely anywhere in the United States of America.
What you’ll do (Essential Responsibilities)
- Salesforce Reporting, Dashboards & Data Quality: Own Sales VP dashboards in Salesforce, serving as the subject matter expert for reporting related to pipeline health and performance insights. Lead initiatives to improve Salesforce data quality, standardize reporting, and ensure the sales team is effectively utilizing the platform.
- Sales Process Governance & Seller Effectiveness: Partner closely with Sales Leadership and the broader Sales Operations team to reinforce sales process governance, including opportunity hygiene, stage discipline, forecasting standards, and reporting consistency. Drive projects that improve seller effectiveness through standardized lists, reports, views, and cleaner workflow visibility in Salesforce.
- Territory, Account Alignment & Strategic Insights: Support territory updates, account reassignments, and Salesforce ownership changes by providing reporting insights, seller impact analysis, and recommendations that help leadership make informed decisions.
- Sales Leadership Meeting Cadence & Operating Rhythm: Lead and run recurring monthly sales meetings, partnering with Sales Leadership to shape agendas, surface insights, communicate priorities, and drive organizational alignment around key initiatives and performance trends.
- Strategic Salesforce Improvement Initiatives: Lead cross-functional projects focused on improving Salesforce reporting accuracy, cleaning legacy reporting structures, streamlining seller workflows, and enhancing operational visibility to support revenue growth and execution.
- All other duties as assigned.
- Ideally you will be working remotely and living in the Eastern or Central Time Zones
What you’ll bring (Qualifications)
- Education: Bachelor’s degree or equivalent experience.
- Experience: 5+ years in Sales Operations, Revenue Operations, Business Operations, or related field
- Advanced Salesforce reporting and dashboard expertise
- Strong forecasting, pipeline analytics, and performance reporting experience
- Proven ability to support executive decision-making through data insights
- Strong cross-functional project management and prioritization skills
- Excellent written and verbal executive communication skills
- Experience supporting territory planning, segmentation, and sales performance analysis
- High degree of professionalism, sound judgment, and discretion
- A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
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#LI-Remote
What’s in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.